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Customer Service Representative
2 weeks ago
**Our Client is hiring a Customer Service Representative in Markham**
**DUTIES**:
- Daily support for customers in providing them with current pricing, quotes, entering and processing orders.
- Provide administrative support such as handling incoming inquiries, invoicing, filing, and mail.
- Inform customers of new products, services promotions, and upcoming events
- Dealing with receiving incoming lots, refining quotes and customer inquires
- Work in collaboration with Sales team and provide support when required.
- Register new customer by opening accounts.
- Maintains customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause
- of the problem; selecting and explaining the best solution to solve the problem; expediting
- correction or adjustment; following up to ensure resolution.
- Marketing & creating brand awareness.
- Other duties as assigned.
**REQUIREMENTS**:
- College diploma or equivalent in business administration or marketing
- Experience in sales, marketing or customer service.
- Advanced computer skills (Outlook, MS Office, SAP)
- Attention to detail Experience in jewelry/precious metals industry is considered a strong asset
- Bilingual (English/French) an asset.
- Must be fluent in English - verbal and written.
**Shift Time: Mon to Fri - 8:30 am to 5:00 pm**
**Salary: $40.000 a year**
**For quick response, please call at: 437 220 9168/ 416 670 2627**
**Job Types**: Full-time, Permanent
**Salary**: $40,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Markham, ON: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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