Operations and Customer Support Specialist
3 weeks ago
The KnockNok App by Gaia features 70+ household repair and maintenance service categories. We work with both homeowners and property management companies. We currently have operations in Toronto, Vancouver, and Ottawa, with expansion plans.
**Job Description**:
The Operations Specialist position is responsible for handling all issues concerning orders that are placed by our clients. This includes: contacting the client to obtain missing incorrect information and resolving any inconsistencies with requests from our clients. This position will also perform functions in other departments to assist in completing background reports, including processing individual searches, special research, data entry, quality control reviewing final reports, and anything that will assist the overall goal of the organization.
**Responsibilities**:
- Assist the business operations manager in planning, organizing, and coordinating functions relating to the operation of the business.
- Maintain an updated client, customer, contractor, and supplier management system.
- Perform daily operation of the App, act as the primary point of contact for users, and enhance the connection between users and the platform;
- Provide timely support to resolve reported users’ problems; build and maintain close working relationships with internal clients.
- Maintain and share professional knowledge through education and presentations;
- Constantly improve and modify products based on the user’s perspective and propose improvement plans to enhance user experience;
- Collects and analyzes operation data and ensures appropriate documentation for future references;
Qualifications:
Required:
- Bachelor’s degree in operation management, business administration, or related field;
- 1- 3 years of experience in operation-related and customer service or support related position;
- Excellent communication in English and presentation skills;
- Strong data analysis and logical analysis skills;
- Fast learner with strong execution and great comprehension;
- Great customer service attitude and is a team player.
Nice-to-have:
- Experience with the operation of an App or a C2C platform;
- Strong leadership, presentation, and communication skills.
**Salary**: From $40,000.00 per year
**Benefits**:
- Life insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (required)
Work Location: In person
-
Customer Support Specialist
5 days ago
Vancouver, Canada Real Estate Webmasters Full timeREW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...
-
Customer Support Specialist
2 weeks ago
Vancouver, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...
-
Customer Support Specialist
2 weeks ago
Vancouver, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...
-
Customer Support Specialist
2 weeks ago
Vancouver, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices.What your team does:This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on sharing...
-
Customer Support
2 days ago
Vancouver, Canada Creator.co Full timeCustomer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top infl
-
Customer Support Specialist
6 days ago
Vancouver, Canada Grid Full time**The role** We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers. If you're ambitious and enthusiastic about scaling an...
-
Customer Support Specialist
2 weeks ago
Vancouver, BC, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices. What your team does: This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on...
-
Customer Support Specialist
2 weeks ago
Vancouver, Canada Prudential Financial Full timeCustomer Support Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...
-
Customer Support Specialist
2 weeks ago
Vancouver, Canada Prudential Financial Full timeCustomer Support Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...
-
Customer Support Specialist
2 weeks ago
Vancouver, Canada Prudential Financial Full timeCustomer Support Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...
-
Customer Fulfillment Specialist
5 days ago
Vancouver, Canada Saltyface Full time**Position**: Customer Fulfillment Specialist **Location**: Vancouver, BC (Saltyface offices near Clark and Terminal) **Company Overview**: Saltyface is a thriving beauty brand that is rapidly expanding its operations throughout North America. We have an unrelenting commitment to enhancing our customer’s experience, while fostering a nurturing culture...
-
Customer Support Specialist
3 weeks ago
Vancouver, Canada Produce8 Full timeAt** Produce8,** we think that how we work needs a re-think, and we're stepping in to enable this shift by building a new category of software to help teams collaborate, communicate and work more effectively in a healthier work environment. A venture-backed startup launched out of Top Down Ventures, Produce8 is a digital work analytics platform that helps...
-
Customer Support Specialist
5 days ago
Vancouver, Canada Produce8 Full timeAt** Produce8,** we think that how we work needs a re-think, and we're stepping in to enable this shift by building a new category of software to help teams collaborate, communicate and work more effectively in a healthier work environment. A venture-backed startup launched out of Top Down Ventures, Produce8 is a digital work analytics platform that helps...
-
Customer Support Specialist
2 weeks ago
Vancouver, BC, Canada Prudential Financial Full timeCustomer Support Specialist word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word...
-
Customer Success Specialist
7 days ago
Vancouver, Canada Micromine Full time**Customer Success Specialist** **About Us** Founded 36 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites and...
-
Technical Support Specialist
7 days ago
Vancouver, Canada Maximizer Services Inc Full time**Technical Support Specialist** We’re on the search for our next **Technical **Support Specialist**! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...
-
IT Support Specialist
4 weeks ago
Vancouver, Canada Angus Reid Forum Full timeThe IT Support Specialist plays a crucial role in leading IT at the Angus Reid Group (ARG) whilst ensuring the seamless day-to-day operations of the company's IT systems, enhancing the end-user technology, enabling efficient day-to-day operations of Angus Reid Group and overseeing the functioning of technology operations. With a deep understanding of the...
-
Application Customer Support Specialist Ii
3 days ago
Vancouver, Canada Hach Full timeAquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. If you want a meaningful role with...
-
User Support Specialist
4 weeks ago
Vancouver, British Columbia, Canada District of North Vancouver Full timeUser Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...