Customer Success Specialist

3 weeks ago

Vancouver, Canada Micromine Full time

**Customer Success Specialist**

**About Us**

Founded 36 years ago, Micromine is a leading provider of next generation technology for the global mineral resources industry. With 22 international offices, we are one of the world's premier mining software companies, with our solutions used in more than 90 countries, including over 50 active mine sites and 3,000 diverse projects.

**What We Offer**

An established global business, that is growing fast, with market leading benefits:

- 4 weeks paid Vacation and 2 weeks paid Personal Leave (i.e. Sick / Carer's Leave).
- Health cover, including allowances for family and wellness expenses.
- Flexible working arrangements to balance work and home life.
- Opportunities for professional development and progression.
- A team first culture and the chance to work within the mining technology industry.

**About The Opportunity**

Our Americas team (USA, Canada, Central & South America) are leading Micromine’s growth plans, and they are currently searching for a Customer Success Specialist located in Canada (Vancouver preferred). In this role you will provide pre-sales, technical support, client training and service delivery for Micromine Origin.

Micromine Origin is a comprehensive exploration, modelling and resource estimation solution.

Reporting to the Product Specialist Team Lead your key responsibilities will include:

- Assist the sales team by providing technical support during pre-sales demonstrations, trade shows, and other promotional events as requested.
- Provide training to current and new software users. Such training may take place at a Micromine office, at a client’s site, or at a third-party venue such as a university computer laboratory.
- Liaise with the product development team and software users during the software design cycle. This may involve canvassing users to determine the functionality of a new component, and then writing a design brief for the product development team.
- Assist with the promotion of training courses and maintenance agreements.

**About You**

You will have a proven background in geology/operational exploration. You have had an exposure to account management/customer success or have proven communication, presentation and relationship building skills.

Other key skills, experience, and qualifications:

- Experience with geology modeling software/solutions.
- Experienced with giving presentations, public speaking or client trainings.
- Possess an Earth Sciences or Engineering post secondary degree.

**Nice to Have**
- Bilingual in Spanish or French
- Basic knowledge of resource estimation concepts and drillhole database management
- Understanding of SQL or basic scripting abilities

**Next Steps**

Video

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