Customer Support Specialist
3 weeks ago
**The role**
We are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be responsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers.
If you're ambitious and enthusiastic about scaling an early-stage startup into something extraordinary, then this role may be for you.
**What you will be doing**:
- You will be the voice of Grid, responsible for all customer inquiries, and for keeping our customers happy
- Ensure 100% success of all of our Grid customers
- Become an expert on how Grid works and its day-to-day usage, helping our customers understand our products and services
- Respond to customer support inquiries and monitor incoming tickets in all of our support channels
- Debugging and testing product features and reporting them to Product and Engineering
- Identify common customer challenges and proactively find ways to improve our product and processes
**About you**:
- BS degree or equivalent
- 1+ years of experience in a customer-facing role
- Outstanding verbal and written communication and presentation skills
- Ambition. You are a proactive self-starter who is ready to dig in, hustle, and crush the queues
- High work ethic. We're a high-growth startup, and everybody depends on each other to keep the growth rate up
- Ability to identify customer needs and successfully implement solutions fast
**Bonus points**:
- Previous experience working in a fast-paced, startup environment
- Proficiency in Google Suite
-
Recruitment Specialist
22 hours ago
Vancouver, Canada Recruitment Specialist Full timeScout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...
-
Recruitment Specialist
20 hours ago
Vancouver, Canada Recruitment Specialist Full timeScout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...
-
Recruitment Specialist
20 hours ago
Vancouver, Canada Recruitment Specialist Full timeScout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...
-
Customer Support Specialist
2 weeks ago
Vancouver, Canada Real Estate Webmasters Full timeREW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...
-
Customer Support Specialist
1 month ago
Vancouver, Canada Backdrop.com Full timeDo you see yourself as: _ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...
-
Customer Support
7 days ago
Vancouver, Canada Creator.co Full timeCustomer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top influen
-
Operations and Customer Support Specialist
1 month ago
Vancouver, Canada Gaia Technologies Inc. Full time**Operations and Customer Support Specialist** **The KnockNok App by Gaia features 70+ household repair and maintenance service categories. We work with both homeowners and property management companies. We currently have operations in Toronto, Vancouver, and Ottawa, with expansion plans.** The Operations Specialist position is responsible for handling all...
-
Customer Service Support Specialist
2 days ago
Vancouver, Canada TEKsystems Full timeDescription: TEKsystems client is looking to immediately hire a contract Customer Service Support Specialist. This role will start as a 2-month contract basis and will have the potential to extend based on project needs and performance. This hybrid role will support the client’s internal stakeholders as a first point of contact through both phone calls...
-
Customer Support Specialist
6 days ago
Vancouver, BC, Canada Getgrid Full timeWe are looking for a highly motivated Customer Support Specialist to join our team during an exciting period of growth. In this role, you will be r esponsible for ensuring our customers are happy, operationalizing new features and products, and surfacing insights about our customers. If you're ambitious and enthusiastic about scaling an early-stage...
-
Customer Support Specialist
4 weeks ago
Vancouver, BC, Canada T-Net British Columbia Full timeWe are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices. What your team does: This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on...
-
Operations and Customer Support Specialist
4 weeks ago
Vancouver, Canada Gaia Technologies Inc. Full timeThe KnockNok App by Gaia features 70+ household repair and maintenance service categories. We work with both homeowners and property management companies. We currently have operations in Toronto, Vancouver, and Ottawa, with expansion plans. **Job Description**: The Operations Specialist position is responsible for handling all issues concerning orders that...
-
Customer Support Specialist
1 month ago
Vancouver, Canada Produce8 Full timeAt** Produce8,** we think that how we work needs a re-think, and we're stepping in to enable this shift by building a new category of software to help teams collaborate, communicate and work more effectively in a healthier work environment. A venture-backed startup launched out of Top Down Ventures, Produce8 is a digital work analytics platform that helps...
-
Customer Support Specialist
4 days ago
Vancouver, Canada Diligent Corporation Full time**About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...
-
Vancouver, Canada Hootsuite Full timeWhy HootsuiteWhat we do How a Social Media Makeover Helped a Small Business Drive a 108% Increase in Sales See it in action with a free 30-day trial Resources Learn Connect Support How Eurpac Increased its Social Media Followers by Quality Assurance Specialist, Customer Support Location Bucharest, Romania Mexico City,...
-
Recruitment Consultant
6 days ago
Vancouver, BC, Canada Recruitment Specialist Full time €40,000 - €45,000Scout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation. Our Group brands are comprised of: RecruitShop - offering a simple and effective flat-fee recruitment product aimed at SMEs. Employment Office - a...
-
Technical Customer Support Specialist
4 days ago
Vancouver, Canada Swift Medical Full time**Who we are**: Six years ago we launched our imaging platform focused entirely on wound care - a heart-wrenching global challenge. And today, our product has been adopted by over 4,000 health care facilities, operating in every state in the US to monitor over 450,000 patients. We count the largest health care providers, EMRs, and payors as our partners. As...
-
Sales Support Specialist
7 hours ago
Vancouver, Canada Linde Full timeSales Support Specialist-24000896 Description Linde Gas & Equipment Inc. is seeking a Sales Support Specialist to join our team located in Fairless Hills, PA. The Sales Support Specialist will be responsible for supporting Territory Managers and external Customers. Responsibilities (1st shift) ·Visits customers independently and with sales...
-
Technical Support Specialist
4 weeks ago
Vancouver, Canada Real Estate Webmasters Full timeREW is looking for a Technical Support Specialist to join our high tech, high performing team. We are excited to welcome the next REW IT Specialist who will be responsible for supporting both internal and external technical inquiries, updates and escalations for our clients. Collaborating with our internal partners in a timely and accurate manner determines...
-
Client Care Specialist
4 weeks ago
Vancouver, Canada Western Veterinary Specialist & Emergency Centre Full time**Cats Only Animal Hospital** is currently welcoming a full-time **Client Care Specialist **to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated! -...
-
Technical Support Specialist
7 days ago
Vancouver, Canada Maximizer Full timeAbout the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if yo