Application Customer Support Specialist Ii

2 weeks ago

Vancouver, Canada Hach Full time

Aquatic Informatics is headquartered in Vancouver, Canada and has offices in the US and Australia. We value independent thinking, initiative, teamwork, a relentless pursuit of quality, a playful spirit, and a sense of humor. We like smart people - IQ and EQ - who care about the environment and want to do good in the world. If you want a meaningful role with a company that is making a real difference in one of the most important resources in the world: water, then join our energetic growing team Help us revolutionize an industry Aquatic Informatics is proud to be one of Danaher's Water Quality companies.

**About the Role**:
The Customer Support Specialist is responsible for responding to incoming support requests through a support portal and answering the support phone line. This role includes identifying and resolving technical and software issues, managing customer expectations, and escalating issues as appropriate to product teams.

This is a customer-facing role and is a key part of our front-line support, resources and services that put our customer needs first and help them succeed.

**What Will I Be Doing?**
- Manage and balance multiple support ticket priorities in a shared ticket tracking tool.
- Assess technical complexity of tickets and make escalation recommendations to management or Tier 2/Tier 3 teams as needed.
- Monitor ticket SLAs and maintain high customer satisfaction and fast response times.
- Create and review reusable knowledge base articles to build self-serve resources.
- Assist implementation or product teams with configurations, installations, and customer communication.
- Identify opportunities or customer queries that should be referred to Account Management.
- Identify customers who are referenceable to product management.
- Ability to travel, if required.

**What Are The Qualifications?**

**Education**:

- Post-secondary education in Information Technology, Business and/or equivalent combination of education and experience, or post-secondary education in Environmental Science, Computer Science/Engineering or equivalent combination of education and experience.

**Experience/Skills**:

- 2+years of education or customer-facing software support/implementation experience.
- Software installations and troubleshooting (SQL Server/Windows Server OS).
- Database technologies, commands, and management (e.g., attach/restore/backup).
- Batch file scripting and API calls.
- Implementing hosted and/or SaaS software, including data migration and data manipulation within a Microsoft technical environment.
- Agile software development methodologies and tools.
- Ability to quickly learn complex enterprise software and adapt and thrive in an evolving environment.
- Strong communication, documentation, and presentation skills and experience using Office 365 and Teams, Salesforce or other CRM platforms, helpdesk software.

**What Makes Me Stand Out?**
- Knowledge or background of water, wastewater, or industrial pre-treatment (source control).
- Knowledge or experience with SCADA.
- Knowledge of and experience configuring and troubleshooting network environments.
- Familiar with Crystal or MS Access report creation tools.
- Software development experience.
- Experience with APIs and scripting languages (e.g. PowerShell, Python, PHP).

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

  • User Support Specialist Ii

    1 month ago

    Vancouver, Canada Vancouver Police Department Full time

    **User Support Specialist II**: **COMPETITION: #2436-50167132** **TITLE: User Support Specialist II** **_Classification: _**User Support Specialist II** **DIVISION**:Support Services Division **SECTION**: Information & Communication Technology Section (ICT) **UNIT**:Infrastructure & Client Support Services Unit **STATUS**: **Temporary...

  • Application Support Specialist

    1 month ago

    Vancouver, Canada MNP Full time

    Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact to our client focused teams as an Applicant Support Specialist. This diverse team of specialists work as trusted advisors to support and utilize MNP’s...

  • Recruitment Specialist

    20 hours ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    18 hours ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Recruitment Specialist

    18 hours ago

    Vancouver, Canada Recruitment Specialist Full time

    Scout Talent - Our Group and Growth PlansScout Talent is part of the Scout Talent Group which is a group of companies that saw their inception in Australia and that are dedicated to recruitment marketing, talent attraction, and digital innovation.Our Group brands are comprised of:RecruitShop- offering a simple and effective flat-fee recruitment product...

  • Customer Support Specialist

    2 weeks ago

    Vancouver, Canada Real Estate Webmasters Full time

    REW is looking for a passionate Customer Support Specialist to join our high tech, high performing Customer Experience Team. We are excited to welcome the next REW Support Superstar to be on the front line and provide best in class support for our clients. This role is responsible for delivering support and customer advocacy, while ensuring our customers...

  • Customer Support Specialist

    1 month ago

    Vancouver, Canada Backdrop.com Full time

    Do you see yourself as: _ - _Someone who values work/life balance?_ - _A go-getter and problem-solver?_ - _Fun to work with and enjoys being part of a team?_ - _Is organized and detail-oriented?_ - _Early in your career and looking for a great resume builder?_ - _Enjoys working in a fast-paced office environment?_ - _Ready to work for a growing company that...

  • Customer Service Support Specialist

    2 days ago

    Vancouver, Canada TEKsystems Full time

    Description: TEKsystems client is looking to immediately hire a contract Customer Service Support Specialist. This role will start as a 2-month contract basis and will have the potential to extend based on project needs and performance. This hybrid role will support the client’s internal stakeholders as a first point of contact through both phone calls...

  • Technical Support Specialist

    1 month ago

    Vancouver, Canada Maximizer Full time

    About the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • Cic - Support Application Specialist

    2 days ago

    Vancouver, British Columbia, Canada GE Renewable Energy Full time

    Job Description SummaryThe Support Application Engineer (SAE) will be highly technical, customer focused and self-motivated in providing expert technical support for GE Grid Solution customers in a presales and post sales environment. The Technical Support Specialist will be responsible for building relationship with customers and for leading and managing...

  • Customer Support

    7 days ago

    Vancouver, Canada Creator.co Full time

    Customer Support & Product Specialist Company: Creator Title: Customer Support & Product Specialist Status: Full-time, Hybrid Introducing Creator ( - renowned for our groundbreaking technology and meteoric rise within Vancouver's startup ecosystem, we're recognized as one of the world’s top influen

  • Technical Support Specialist

    3 hours ago

    Vancouver, Canada Maximizer Full time

    Technical Support SpecialistWe’re on the search for our next Technical Support Specialist! We are looking for people who are passionate about creating an amazing customer experience. By joining the Customer Experience Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who...

  • Senior Application Support Specialist

    7 days ago

    Vancouver, Canada Lightspeed Commerce Full time

    Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We are looking for a Senior Application Support Specialist deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. Working...

  • Senior Application Support Specialist

    7 days ago

    Vancouver, Canada Lightspeed Commerce Full time

    Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We are looking for a Senior Application Support Specialist deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. Working...

  • Senior Application Support Specialist

    1 week ago

    Vancouver, Canada Lightspeed Commerce Full time

    Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!We are looking for a Senior Application Support Specialist deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. Working...

  • Technical Support Specialist

    2 days ago

    Vancouver, Canada Maximizer Full time

    About the Role: We’re on the search for our next Technical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...

  • Procurement Specialist Ii

    1 month ago

    Vancouver, Canada Seaspan Shipyards, Corporate Services Full time

    **Procurement Specialist II**: The Procurement Specialist is responsible for the negotiation, procurement and contract administration of direct-buy materials and services in accordance with competitive buying practices, Seaspan projects and operations, customer requirements, Seaspan’s Industrial and Regional Benefits (IRB) obligations and commitments,...

  • Customer Support Specialist

    4 weeks ago

    Vancouver, BC, Canada T-Net British Columbia Full time

    We are currently seeking a Customer Support Specialist to join our Customer Support Team in our Burnaby, Toronto, or Calgary hub offices. What your team does: This team is high energy and fast paced, and while our number one goal is to provide an effortless customer experience (fast, high-quality answers to any question), we are also hyper-focused on...

  • Application Engineer II SCBU

    5 hours ago

    Vancouver, Canada Ansys Full time

    The Application Engineer II contributes to the support of software products and supporting systems. In this role, the Application Engineer II will collaborate with a team of expert professionals to accomplish customer support objectives.  RESPONSIBILITIES Develop competence in one or more products working independently Customer support tasks be...

  • Technical Support Specialist

    5 days ago

    Vancouver, Canada Maximizer Full time

    About the Role: We’re on the search for our nextTechnical Support Specialist ! We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making...