Customer Fulfillment Specialist

4 weeks ago

Vancouver, Canada Saltyface Full time

**Position**: Customer Fulfillment Specialist

**Location**: Vancouver, BC (Saltyface offices near Clark and Terminal)

**Company Overview**:
Saltyface is a thriving beauty brand that is rapidly expanding its operations throughout North America. We have an unrelenting commitment to enhancing our customer’s experience, while fostering a nurturing culture within our team where we value supportive relationships, empathy, and a sense of belonging and purpose. As we continue to establish our in-house fulfillment operations in Vancouver, we are seeking a passionate and caring Customer Fulfillment Specialist to join our team.

As the Customer Fulfillment Specialist, you will play a pivotal role in building and operating our Canadian fulfillment operations. You will oversee the end-to-end order management process, ensuring seamless order processing, timely shipping, and inventory management. This position requires strong organizational skills, a keen eye for aesthetics, and a dedication to delivering exceptional customer experiences.

**Responsibilities**:

- Develop and implement efficient systems and workflows to streamline order management and fulfillment processes.
- Manage daily fulfillment operations (including picking and packing) for both direct-to-consumer orders, wholesale shipments, and nurture/oversee 3PL relations.
- Maintain accurate inventory records, including receiving, shelving, counting, and periodic audits.
- Collaborate across departments including sales, operations, and marketing, fostering a caring and collaborative work culture.
- Prioritize the unboxing experience by ensuring visually appealing product displays in every package.
- Demonstrate proficiency in software systems related to fulfillment and troubleshoot any technological issues that arise.

**Qualifications**:

- Strong organizational skills with the ability to handle multiple tasks simultaneously and meet deadlines.
- Excellent attention to detail, particularly in ensuring a visually appealing presentation of products.
- A caring and empathetic nature, valuing the importance of building positive relationships within the team and with customers.
- Technologically adept, with the ability to quickly learn new software and troubleshoot technical challenges.
- A self-motivated individual who thrives in a fast-paced, collaborative work environment.
- Flexibility and willingness to contribute beyond the scope of the role to help drive the growth and success of the brand.

**How to Apply**:
Note: Saltyface is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees.

Pay: $20.00-$30.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2023-06-15

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