Receptionist/ QA Administrator

7 months ago

Toronto, Canada Eurofins Canada BioPharma Full time

**Company Description**
**_
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies._**

**_ In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products._**

**_ In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years._**

The Receptionist/ QA Administrator is responsible for managing daily office operations, including front desk duties and providing administrative support to all company departments. They greet visitors, answer phones, manage supplies, and ensure a professional company image. Additionally, they handle Quality Assurance tasks such as circulating SOPs, preparing training materials, and maintaining compliance with GMP guidelines. This role requires strong organizational skills and attention to detail to effectively manage various administrative and QA-related responsibilities.

**Responsibilities**:

- Responsible for the day to day office/front desk/QA administration;
- Responsible for providing direct administrative and office management support to all company departments;
- Responsible for facilitating smooth operation at the main front reception area;
- Answer phones, take and distribute messages, manage phone lines;
- Screen incoming calls;
- Typing specs and price quotes as required by President;
- Order stationary as well as any other supplies as needed;
- Meet and greet incoming clients, auditors, issue temporary badges for visitors;
- Greet walk-in customers and service technicians;
- Coordinate couriers;
- Process outgoing mail;
- Locate and retrieve files and specs;
- Develop new specification templates;
- Present a positive and professional image of the company to all visitors, suppliers, inquiries, and other interactions;
- Discard all outdated samples as instructed;
- Make business cards;
- Issue employee temporary badges;
- Maintain cleanliness and order both at front reception and surrounding areas (includes kitchen and restrooms);
- Manage all matters related to maintaining an efficient and professional office environment, including direct reports, as applicable;
- Train new clerical/administrative employees;
- Additional clerical tasks as required by President and/or Vice-President and QA Director.

QA Tasks (may include):

- Circulate SOPs;
- File effective SOPs, i.e. upload to Docushare, as well as file in binders;
- Update SOP Indexes;
- Prepare all Transmittal forms and original preparations (i.e. stamping and signage) for training of all department and follow-up for completion;
- Type SOPs and/or review of SOP’s;
- Track and follow up for absent employees;
- Issue and archive all documents, logbooks and workbooks;
- Scan and compile all respective approved forms and create logbooks, to be retained for use;
- Issue all copies of forms required by lab staff and Dept. Heads;
- Create GMP Agreements, secure the necessary signatures and send to clients, file upon completion;
- Assist in audit preparation (move SOP’s, get relevant information into client file for presentation);
- Prepare for all staff meetings and type minutes for QA and QC meetings; Track and follow up for absent employees;
- Ensure compliance with GMP guidelines.

This is a temporary full-time 6-month contract.
**Qualifications**
- Diploma in Business Administration, Office Management, or a related field preferred.
- Proven experience (2+ years) in office administration, receptionist, or similar roles.
- Familiarity with Quality Assurance processes and documentation management is highly desirable.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
- Strong organizational skills with the ability to prioritize tasks and manage time effectively.
- Attention to detail and accuracy in completing administrative tasks.
- Ability to work inde

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