Patient Ambassador, Accounts Receivable
1 month ago
Reporting to the Finance Manager Controllership, the PA will be specifically tasked with supporting patient billing, their role extends into helping patients navigate the financial aspects of obtaining care at CAMH. They ensure that patients understand their billing processes, answer any questions or concerns related to charges, and act as a liaison between the patient from all from all points of entry (clinics, ED) and the billing department. The PA will build effective, collaborative relationships and work strategically with internal departments and CAMH management to help patients navigate and resolve billing issues.
The incumbent will assist the Finance Manager Controllership by spending time in administrative areas and billing offices while also providing patient-facing support, either in person or over the phone. The role requires attention to detail, a customer-centric approach, and the ability to handle sensitive financial discussions with care and professionalism. This specialized role not only improves the patient experience but also enhances transparency in healthcare billing, ensuring patients feel supported throughout their financial journey.
Other responsibilities include: ensure compliance with appropriate CAMH policies, MIS Guidelines, CICA Handbook and Government Regulations; and participate in other special projects and ad hoc analysis as assigned periodically. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.
**Job Requirements**
We are looking for demonstrated business experience in a finance department as well as financial analysis, invoicing, general accounting processes and fiduciary requirements. Experience working on financial system and/or process improvement projects is preferred.
This position is the office is located at 100 Stokes Street.
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