Patient Ambassador, Accounts Receivable

1 day ago

Toronto Ontario CA, Ontario Centre for Addiction and Mental Health - CAMH Full time

Reporting to the Finance Manager Controllership, the PA will be specifically tasked with supporting patient billing, their role extends into helping patients navigate the financial aspects of obtaining care at CAMH. They ensure that patients understand their billing processes, answer any questions or concerns related to charges, and act as a liaison between the patient from all from all points of entry (clinics, ED) and the billing department. The PA will build effective, collaborative relationships and work strategically with internal departments and CAMH management to help patients navigate and resolve billing issues.

The incumbent will assist the Finance Manager Controllership by spending time in administrative areas and billing offices while also providing patient-facing support, either in person or over the phone. The role requires attention to detail, a customer-centric approach, and the ability to handle sensitive financial discussions with care and professionalism. This specialized role not only improves the patient experience but also enhances transparency in healthcare billing, ensuring patients feel supported throughout their financial journey.

Other responsibilities include: ensure compliance with appropriate CAMH policies, MIS Guidelines, CICA Handbook and Government Regulations; and participate in other special projects and ad hoc analysis as assigned periodically. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements.

You will possess a University degree in a related field as well as minimum 2 years post-secondary Business Studies. A minimum of 5-7 years of related working experience is required. Experience working in a hospital or health care setting is a must have. Knowledge of the Healthcare sector and the Ministry of Health policies are preferred. Expert knowledge of Microsoft Excel is required. Proficiency in Lawson and I-Care would be advantageous. Working knowledge of computerized accounting systems and software applications, with an aptitude for learning new computer applications quickly is a must.

We are looking for demonstrated business experience in a finance department as well as financial analysis, invoicing, general accounting processes and fiduciary requirements. Experience working on financial system and/or process improvement projects is preferred.

We require a self-starter who has the ability to work both independently and/or as a team member with minimal supervision. The successful candidate must have excellent analytical, problem recognition and problem solving skills. Excellent verbal and written communication skills and the ability to liaise with internal and external departments are required. The successful candidate must have the ability to work accurately under stressful conditions and meet deadlines. Candidates will possess the ability for self-directed learning/working, as well as collaboration and teamwork. You will demonstrate the ability and interest in working with a diverse team and in an environment that values diversity and equity. Bilingualism (French/English) or proficiency in a second language would be an asset.

This position is the office is located at 100 Stokes Street.

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