Income Support Administrative Services Assistant
6 months ago
**Our Story**:
Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving, and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy, collaborative environment of learning, respect, and innovation.
This is a place where employees are valued and recognized for their talents and contributions to our success. Our employees take pride in making a difference in people's lives through the work that we do. We are looking for people like you to help make it happen.
**The Role**:
Verifies, prints, and prepares social assistance payments generated by provincial social assistance database, and issues reloadable payment cards (RPC) for distribution at client welcome spaces. Processes vendor invoices for client benefits and services. Receives, records, and reconciles repayments and reimbursements.
**Duties/Responsibilities**:
Responds to inquiries and resolves problems with other government offices. Provides information to clients/former clients regarding payments allocated and applied to their overpayment balance or reimbursements as required.
Processes benefits-related invoices on behalf of OW and ODSP clients per provincial requirements. Issues vendor payments in social assistance database for monthly provincially scheduled pay runs. Downloads social assistance database reports for cheque and electronic fund transfer monthly payment reconciliation. Submits invoices to accounts payable as required.
Triages inquiries and requests from caseworkers and other Community Services staff, management, and vendors related to payments and procedures. Troubleshoots discrepancies, resolves issues, and responds as required.
Prints and secures daily and monthly paper cheques generated by social assistance database for client welcome spaces. Coordinates real-time cheques for print with staff at other locations. Sorts and distributes cheques per instructions from caseworkers and management (e.g., for mail, pickup, hold).
Maintains office supplies, including cheque and payment card stock. Orders and stocks supply.
Identifies database and equipment operational problems. Troubleshoots minor problems. Notifies management regarding system downtime and start-ups. Contacts IT or external service providers to arrange servicing or technical support.
Maintains procedures/user manual for own job. Provides input on new/changed processes to supervisor.
Prepares outgoing statements of assistance, cheques, and inserts. Processes mail and items for courier service.
Performs related duties as assigned.
**Knowledge, Skills, and Abilities**:
Knowledge and skill acquired through a Grade 12 education and 1 year of related post-secondary courses (e.g., accounting, business administration, bookkeeping, advanced Excel), plus 2 years of related office and customer service experience, or an equivalent combination of education and experience, such as a 2-year diploma in a related field plus 1 year of related experience.
Knowledge of office procedures, word processing, customer service, basic accounting, and financial procedures.
Knowledge of and ability to follow policies, procedures, social assistance database requirements, and related legislation (e.g., privacy).
Problem solving, organizational, and attention to detail skills to identify and resolve database problems, cheque production errors, payment discrepancies/errors; verify database and payment information; reconcile reimbursements and repayments; and meet deadlines.
Communication skills to exchange information with other staff, management, government offices, government agencies, and vendors; and participate as an effective team member.
Ability to read and understand information in databases, manuals, reports, and correspondence. Ability to write memos and receipts.
Ability to handle personal/sensitive material with confidentiality and discretion.
Ability to alter hours to meet program requirements.
Must provide an acceptable criminal record and judicial matters check for bondability.
Ability to support and demonstrate the Region’s values.
In addition to offering a competitive compensation package, we have a strong focus on health and wellness, including fitness facilities and family-focused benefits.
We thank all applicants in advance; however, we will be corresponding only with those selected for an interview.
The Region of Waterloo is an equal-opportunity employer committed to an inclusive, barrier-free recruitment and selection process. At the Region, we respect, encourage, and celebrate our diversity. The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.
Alternate formats of this document are available upon reque
-
Income Support Administrative Services Assistant
4 months ago
Kitchener, Canada Region of Waterloo Full timeIncome Support Administrative Services Assistant **About Us!** The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on...
-
Supervisor, Employment& Income Support
6 months ago
Kitchener, Canada Region of Waterloo Full time**Our Story**: Committed to fostering opportunities for current and future generations, the Region of Waterloo is an inclusive, thriving and sustainable region of connected rural and urban communities with global reach. Our mission is to serve, engage and inspire, by delivering quality services to a diverse population of 630,000+, while creating a healthy,...
-
Support Services Assistant
3 months ago
Kitchener, Ontario, Canada beBee Professionals Full time $35,000 - $45,000Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at beBee Professionals in Kitchener. As an Administrative Assistant, you will play a vital role in ensuring the smooth operation of our office.Key ResponsibilitiesProvide exceptional administrative support to our team, including answering phones,...
-
Administrative Assistant
4 weeks ago
Kitchener, Canada Lutherwood Full timeSTARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING. To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our...
-
Administrative Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full time $35,000 - $45,000beBee Professionals in Kitchener is seeking a skilled Office Administrator to manage daily office operations. The successful candidate will be responsible for organizing office activities, supporting staff, and ensuring that administrative tasks are completed efficiently.Responsibilities:Manage incoming calls, emails, and office correspondence.Schedule...
-
Administrative Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a highly skilled and experienced Business Operations Assistant to join our team at beBee Professionals in Kitchener. As a Business Operations Assistant, you will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide administrative...
-
Receptionist/administrative Assistant
1 week ago
Kitchener, Canada Dave Hurst Plumbing & Heating Inc. Full time**Overview** **Responsibilities** - Greet visitors at the front desk and assist them with inquiries. - Manage incoming calls and respond to inquiries with professionalism and courtesy. - Assist Dispatch in scheduling service appointments. - Handle client job records, assisting with accurate billing of time and material work, ensuring all files are accurate...
-
Clerical Site Support Administrator
6 months ago
Kitchener, Canada Heathwood Homes Full timeClerical Site Support Administrator **Heathwood Homes** Kitchener, ON - Heathwood Wallaceton and Williamsburg Sites Heathwood Homes is currently looking for clerical assistance to join our construction team for a full-time position. **Role** The key overall objective of the Clerical Site Support Administrator is to support Project Staff with...
-
Administrative Support Specialist
2 months ago
Kitchener, Ontario, Canada beBee Professionals Full time $30,000 - $40,000beBee Professionals is seeking a highly skilled Administrative Support Specialist to join our team in Kitchener. As a key member of our administrative team, you will provide exceptional support to our staff and clients, ensuring seamless office operations.Key Responsibilities:Provide administrative support to our team, including scheduling appointments,...
-
Administrative Support Worker
6 months ago
Kitchener, Canada Consumption Treatment Services (CTS) Full timeThe Administrative Support Worker provides orientation, registration, support, and resources to individuals accessing the CTS, provides administrative support to the site Manager, and acts as a member of the CTS team. They will work and serve clients using harm reduction approaches. The Administrative Support Worker is a member of the person-centered,...
-
Administrative Assistant, Addiction Services
6 months ago
Kitchener, Canada House of Friendship Full timeAt House of Friendship we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values...
-
Program Assistant, Personal Support Worker
4 days ago
Kitchener, Canada Conestoga College Full time**Requisition #**:24-0630R1** **Location**: Doon **Department**: School of Health & Life Sciences **Payband**: E **Starting Rate**: $28.78 **Payband Range**: $28.78 - $33.37 **Hours/Week**: 37.5 hours/week **Posting Date**: Thursday, December 12, 2024 **Closing Date**: Thursday, December 19, 2024 at 11:59 PM EST **Vacancy Type**: Support Staff -...
-
Service Coordinator
6 months ago
Kitchener, Canada Able Electrical Services Ltd Full timeJob Opening: Service Coordinator **Duties**: - Coordinate and schedule service appointments for clients - Maintain accurate records of client information and service requests - Provide exceptional customer service by addressing client inquiries and concerns - Assist with data entry and documentation tasks - Manage office supplies and inventory -...
-
Administrative Assistant
6 months ago
Kitchener, Canada CBI Health Full time**Administrative Assistant - Waterloo, ON**: This is a Full time, in-person position at our Waterloo clinic. **The role responsibilities would include**: - Answer incoming calls - Data Entry of Referral into Referral Management Software - Provide appointment details (Appointment Letters and Notices) to referral source within Service Level Agreement...
-
Administrative Assistant
6 months ago
Kitchener, Canada Schlegel Villages Full timeOur **Village of Winston Park** located in Kitchener, Ontario has an exciting opportunity for a **Casual Administrative Assistant** to join our team. **You can be you while being a part of our family.** At Schlegel Villages we are redefining elder care through innovation, village design and culture change, but we know the key to our village success, and...
-
Administrative Support Professional
4 weeks ago
Kitchener, Ontario, Canada GSD Law Professional Corporation Full timeAbout GSD LawGSD Law Professional Corporation is a dynamic and forward-thinking law firm seeking an organized and reliable Administrative Support Professional to join our team.Job SummaryWe are looking for a skilled administrative professional to support our lawyers in various tasks related to office administration, correspondence, and legal document...
-
Income Tax Preparer
2 weeks ago
Kitchener, Canada LIBERTY TAX SERVICE Full time**Tax Preparer** Liberty Tax has an exciting opportunity for a Tax Preparer in our Kitchener, ON office. As a member of the team at Liberty, you will be responsible for preparing precise tax returns while delivering outstanding customer service. **Tax Preparer duties include**: - Provide each client with exceptional service - Conduct a thorough client...
-
Resident Services Administrator
1 month ago
Kitchener, Canada Kitchener Non Profit Property Management Inc. Full timeAbout this Amazing Opportunity Your Responsibilities - Performing Rent-Geared-to-Income (RGI) calculations, including managing and processing loss of subsidy cases. - Authorize all Rent-Geared-to-Income (RGI) calculations including authorizing rent calculations in Yardi and generating/sending the necessary communication to residents. - Coordinating and...
-
Administrative Assistant
3 months ago
Kitchener, Canada Lutherwood Full timeSTARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING. To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our...
-
Finance Administrative Support
4 weeks ago
Kitchener, Canada Innovative Occupational Therapy Services Full time**Job Title**: Finance Administrative Support **Location**: Oakville or Kitchener Clinic **Department**: Finance/Administration **Reports to**: Finance Manager / Billing Supervisor **Job Type**: Full-time **Job Summary**: **Key Responsibilities**: **1. Client Billing** - Process billing for health care services provided to clients, ensuring accuracy and...