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Service Coordinator
4 days ago
Job Opening: Service Coordinator
**Duties**:
- Coordinate and schedule service appointments for clients
- Maintain accurate records of client information and service requests
- Provide exceptional customer service by addressing client inquiries and concerns
- Assist with data entry and documentation tasks
- Manage office supplies and inventory
- Collaborate with the service team to ensure timely completion of work orders
- Utilize phone systems to answer and direct incoming calls
- File and organize paperwork in accordance with established procedures
- Utilize Microsoft 365 Programs & CRM Software
- Assist with billing and invoicing
- Assist on HVAC side by making phone calls & booking appointments
**Requirements**:
- Previous experience in a customer service or office role preferred
- Familiarity with electrical, trades & HVAC an asset
- Strong data entry skills with attention to detail
- Excellent communication and interpersonal skills
- Proficient in using phone systems and handling multiple calls simultaneously
- Ability to work independently and prioritize tasks effectively
We offer competitive compensation, a supportive work environment, and opportunities for professional growth. If you are organized, detail-oriented, and enjoy providing excellent customer service, we would love to hear from you
**Salary**: $17.00-$20.00 per hour
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (required)
Ability to Commute:
- Kitchener, ON N2B 3S4 (required)
Ability to Relocate:
- Kitchener, ON N2B 3S4: Relocate before starting work (required)
Work Location: In person
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