Shipping / Inventory / Inside Customer Service

2 weeks ago

Mississauga, Canada LMI Canada Full time

LMI Canada has been in business for over 50 years and our sustainability and success has been built on attracting, retaining, and developing exceptional people.

As part of our LMI global organization, LMI Canada team helps leaders and organizations realize more of their potential. People are at the heart of everything we do; we help them to achieve slight-edge changes in attitude and behavior that translates into enhanced individual performance, increased leadership awareness, and measurable business results. With an operational international network that now spans 80 countries, LMI is one of the most successful and recognized people development organizations in the world.

Enabling our clients and team to unleash their full potential is central to our vision, mission, and strategic priorities. We aim to be the most admired return on investment development solution in our markets and we'll achieve that mission by being the employer and partner of choice in our markets.

Entrepreneurial Spirit, Fun, Results, Teamwork. We are LMI Canada.

We are looking for a dynamic, energetic results driven Inventory Control/Shipping/Inside Customer Service to join our Business Sales Team in our Canadian Head Office in Mississauga, ON.

**Business Need / Purpose of Role**:
You will coordinate the fulfillment of product/service orders of our development programs into and out of the warehouse.

**Objectives & Measurement - Key Responsibilities**:
**Including but not limited to**:

- Provide clerical and administrative office duties including, reception phone - meet and greet clients and visitors, handle couriers etc.
- Reads and routes incoming mail. Locates and attaches appropriate file to correspondence.
- Daily shipping & receiving
- Updating and reviewing inventory lists, cost sheets for accuracy.
- Research and coordinate with various vendors in purchasing and stock inventory.
- Monitor and coordinate inventory requirements, such as minimum maximum levels,
- Receive and review orders in a timely manner
- Invoice using QuickBooks and process payments.
- Processing and closing orders into internal database management software, ensuring accuracy
- Match all packing slips with appropriate invoice and PO and scan as a package to the appropriate electronic folder.
- Organizes and maintains filing system and files correspondence and other records. Scanning all documents to their appropriate electronic folder.
- Ship out orders accurately through different carriers utilizing appropriate shipping methods.
- Prepare shipping package, which includes: bill of lading, occasional logistics, picking sheets, address labels, NAFTA documents (when required) and commercial invoice
- Produce accurate, timely and efficient documentation of all inventory transactions.
- Handle emergency orders
- Monthly, quarterly, and annual reporting to management:

- Maintain and prepare weekly schedule reports
- Compiling inventory reports and issuing them to management
- Quarterly and year-end inventory counts
- Investigating inventory shortages and discrepancies
- Maintain accounting system inventory database
- Accounts Receivable reporting and Collections, when necessary
- Month end procedures and reports
- Assists with research, and compiles and transcribes statistical inventory reports
- Prepares and processes necessary documentation for purchases, returns, warranty coverage and other work as required.
- Ensure that inbound and outbound shipments are accurate and free of errors, omissions or damages.
- Provides internal customer service assistance to team members for sales orders and other questions/issues as they arise
- Develops productive and supportive relationships with LMIC team.
- Provides assistance and performs other tasks, including work on special projects and transactions, as required
- Other administrative and clerical support to Office Manager as assigned

**Qualifications**

This is a fast pace, high communication position. To be successful you should have experience in the following area:

- 1 year order desk experience, processing orders
- 1 year data entry experience in a fast pace high volume setting
- 1 year inventory management systems experience;
- 1 year shipping experience; familiarity with UPS, Purolator and Fedex process
- 1 year accounting experience; familiarity with QuickBooks
- Post-Secondary education in Business Administration or a related field preferred
- Demonstrate effective oral and written communication
- Ability to prioritize, and manage time effectively
- Enthusiastic, positive energy, result focused and attention to detail.
- Proficient in Microsoft Office (Word, Power Point, Excel and Outlook) and Adobe Acrobat.
- French is not a must but would be an asset.

**What LMI Canada will offer you?**
- Flexible working environment
- Competitive salary
- Welcoming, friendly, down-to-earth and fun atmosphere
- Support, encouragement and coaching in personal development
- Opportunity to collaborate with Canadian and I

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