Inside Sales/customer Service Co-ordinator

3 weeks ago


Mississauga, Canada Harman Inc Full time

**INSIDE SALES/CUSTOMER SERVICE CO-ORDINATOR**

The Inside Sales/Customer Service Co-ordinator provides quoting and product knowledge expertise. To current, new and future customers. They guide and support customers on their experience with our various brands. As the Inside Sales Specialist is responsible to ensure that every customer has an excellent customer service experience. As a valued member of our sales service team, you will deliver this type of excellent service and provide solutions to our **B2B** clientele. _This is not a remote position_. French is an asset, though not a requirement

**Internal Practices & Processes**
- Creating/Prepping with accuracy of quotes
- Onboarding of Customers
- Working with outside sales team
- Data entry of orders into order system and ensure orders are shipped on time
- Be knowledgeable of company products and policies and procedures
- Follow up on order status and expedite when required
- Ensure necessary due diligence to support the accuracy of all customer transactions

**Creating valued Customer Experience**
- Answer in-bound calls from customers in a professional, clear and courteous manner
- Ensure customer requests are handled to completion in a timely fashion
- Manage the day-today relationship of customer accounts
- Ensure customer problems and complaints are handled appropriately, escalating issues when necessary
- Respond to customer product inquiries

**Develop and With the Team / Teamwork**
- Contribute to a positive working environment
- Liaise between customers, sales representatives and administration
- Coordinate with warehouse for shipping of orders, using WMS Software

**Qualifications**
- Excellent English communication skills is a necessity
- 2 years or more hands-on customer service experience in a B2B environment
- Preferred post-secondary education
- **Computer literacy, MS Office (EXCEL) is a must**
- Strong customer-service orientation
- Excellent problem-solving abilities and detail oriented
- Ability to work well under pressure
- Comfortable and proficient with basic math skills
- Able to learn quickly and maintain a high-level of product knowledge
- Able to work cooperatively in a team environment
- Takes initiative - acts and pre-emptively solves problems
- Flexibility - adapts to different challenges and enjoys multi-tasking
- Able to work with sometimes disagreeable customers in a professional manner
- Overtime as required

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$24.00 per hour

**Benefits**:

- Casual dress
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- B2B-customer service: 2 years (required)
- Microsoft Excel: 5 years (required)

Work Location: In person



  • Mississauga, Canada Harman Inc Full time

    **INSIDE SALES/CUSTOMER SERVICE CO-ORDINATOR** The Inside Sales/Customer Service Co-ordinator provides quoting and product knowledge expertise. To current, new and future customers. They guide and support customers on their experience with our various brands. As the Inside Sales Specialist is responsible to ensure that every customer has an excellent...


  • Mississauga, Canada Harman Inc Full time

    **INSIDE SALES/CUSTOMER SERVICE CO-ORDINATOR** The Inside Sales/Customer Service Co-ordinator provides quoting and product knowledge expertise. To current, new and future customers. They guide and support customers on their experience with our various brands. As the Inside Sales Specialist is responsible to ensure that every customer has an excellent...


  • Mississauga, Canada Babco Sales Full time

    **Join The Babco Team!**: **Bilingual Customer Service / Inside Sales Position - Mississauga, ON**: We are seeking an experienced bilingual (French / English) Customer Service / Inside Sales associate to join our team. If you have a personality that sparkles over the phone, get in touch with us. Prior sales experience and knowledge of automotive equipment...

  • Media Co-ordinator

    4 weeks ago


    Mississauga, Canada ZEE AUTO REPAIR & SALES Full time

    **Business Equipment and Computer Applications**: - Adobe Photoshop - MS Word **Specific Skills**: - Advise clients on advertising or sales promotion strategies - Act as spokesperson for an organization - Initiate and maintain contact with the media - Gather, research and prepare communications material - Co-ordinate special publicity events and...


  • Mississauga, Canada Btown Auto Sales Full time

    Education: Bachelor's degree - Experience: 7 months to less than 1 year **Tasks**: - Train and supervise staff - Act as spokesperson for an organization - Advise clients on advertising or sales promotion strategies - Answer written and oral inquiries - Assist in the preparation of brochures, reports, newsletters and other material - Co-ordinate special...


  • Mississauga, Canada Ivan Fasteners Canada Full time

    **Inside Sales Representative Job Description** To sell products and services to customers via walk-in, phone. E-mail and lead follow-up calls **Inside Sales Representative Responsibilities**: - Communicating with customers, making outbound calls to potential customers, and following up on leads. - Understanding customers' needs and identifying sales...


  • Mississauga, Canada Giraffe Foods Inc. Full time

    **About Our Company** Our products can be found under Private Label in local and national groceries, multi-unit restaurant operations, and other food manufacturers across the US and Canada. We supply a vast range of chef-created sauces and dressings for meal kits, frozen meals, restaurant entrees and salads and salad kits. Though you may not know Giraffe...


  • Mississauga, Canada AlinO Ltd Full time

    We are looking for Bilingual Customer service and Inside sale specialist to join our team! **Responsibilities**: - Handle and resolve customer escalations - Follow up on customer interactions - Request and review additional requirements by calling the clients or service providers where applicable - Work with co-workers when necessary to resolve customer...


  • Mississauga, Canada SECCAN Full time

    SECCAN is a leading supplier of hardware specialty products, serving the commercial, institutional, industrial and multi-family residential construction building industry since 1970. We are committed to the same values and traditions that have served our customers for the past 50 years. We have an immediate opening for a senior inside sales representative...


  • Mississauga, Canada JOEL Theatrical Rigging Full time

    JOEL Theatrical Rigging, Canada's leading theatrical rigging supplier, is looking for an Inside Sales/Customer Service Representative to join our established and expanding company based in Mississauga, Ontario. The Inside Sales/Customer Service Representative, will act as a liaison, provide product/services information, answer questions, and resolve any...


  • Mississauga, Canada AVP Solutions Full time

    **Specific Skills**: - Advise clients on advertising or sales promotion strategies - Act as spokesperson for an organization - Initiate and maintain contact with the media - Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes - Develop, implement and evaluate communication strategies and...

  • Freight Co-ordinator

    2 weeks ago


    Mississauga, Canada Rexel Canada Electrical Inc. Full time

    **FREIGHT CO-ORDINATOR** Rexel is a world leader within the electrical distribution market. We operate in 38 countries, conduct business through a network of 2,300 branches and rely on the support of 30,000 employees internationally to provide electrical solutions and equipment within the industrial, residential, and commercial sectors. Throughout the...


  • Mississauga, Canada Rotech pumps & Systems Inc. Full time

    **JJob Title**: Inside Sales / Customer Service **Company**: Rotech Pumps & Systems Inc, Mississauga Rotech Pumps & Systems Inc, a leading Pump Manufacturing Company in Mississauga, is seeking a versatile individual to fulfill the role of Inside Sales / Customer Service. This dynamic position involves a wide range of responsibilities aimed at ensuring...


  • Mississauga, Canada Imperial Dade Full time

    Imperial Dade Canada, leading national distributor, has a job open in Toronto. The Inside Sales Representative will be Responsible for generating profitable sales of company products to current and potential customers. Using electronic marketing materials and through outbound telephone communication, create new value-added business and sales opportunities...

  • Bom Co-ordinator

    3 weeks ago


    Mississauga, Canada Acara Solutions Full time

    Come work for a company that... - Values the strong skills you bring to the table - Provides an opportunity to succeed at what you do best - Will challenge your skills and grow your talent - Gives you the chance to build a real, long-term career Look no further - your future starts today The BOM Co-Ordinator is responsible for creating, modifying and...


  • Mississauga, Canada Coast Appliances Full time

    Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE! With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business. Reporting to the Store Manager, the Inside Sales Associate is responsible for managing...


  • Mississauga, Canada Econo Lift Limited Full time

    Looking for an Inside Sales/Parts person: - Must be computer literate and can talk on the phone - Knowledge of Visual ERP system a plus - Background in machinery would be helpful and mechanically inclined - Comfortable working in Excel and Access a plus - Must be a Canadian Citizen with no criminal record - Must be able to deal directly with customers and...


  • Mississauga, Canada KAR Industrial Inc. Full time

    Provide exceptional Customer Service to our group of Industrial Distributors. - Interact, respond and follow up with customers on a daily basis, responding to all inquiries in a courteous and efficient manner. - Processing customer orders through the computer system, ensuring accuracy and prompt delivery. - Support our distribution partners with service,...


  • Mississauga, Canada Rotech Pumps & Systems Inc Full time

    **This position is for Permanent of Canada, preferably New Graduates or 1-2 years of experience.** **Job Overview**: This role is a stepping stone into an Account Executive role. **Responsibilities**: The leading role of an SDR (Sales Development Rep) is twofold: **1. **Outbound prospecting** - ZoomInfo / Sales Navigator / Industry Trends etc. **2....


  • Mississauga, Canada ICY RENO WATERPROOFING CORP Full time

    **Specific Skills**: - Carry out administrative activities of establishment - Oversee and co-ordinate office administrative procedures - Review, evaluate and implement new administrative procedures - Establish work priorities and ensure procedures are followed and deadlines are met - Co-ordinate and plan for office services such as accommodation,...