Customer Service Representative

6 months ago

Mississauga, Canada Rotech pumps & Systems Inc. Full time

**Job description**

**Full Job Description**

**Inside Sales / Customer Service Representative**:
Rotech Pumps & Systems Inc, Mississauga, a well-established and growing Pump Manufacturing Company is looking for a full-time Inside Sales / Customer Service team member. We offer a diverse range of technologies including Pumps, Ball Check valves, Mechanical Seals and other industrial process equipment.
- Serve customers by identifying their requirement of Pumps and parts while excelling in customer service
- Support inside/outside sales staff as well as shop floor effectively with mínimal supervision
- Continually learn information related to our products/services, price lists, and vendor products
- Provide technical information for customers concerning products, services, and/or equipment. Training and resources will be available
- Respond to customer requests, resolve issues and promote company products and services
- Quote parts to customers, contact and collaborate with key vendors to obtain part pricing and delivery
- Maintain and update vendor information and pricing in accounting program
- Place orders with vendors, follow POs from start to finish; ensure accuracy, meet shipping/delivery deadlines and guarantee highest quality customer service
- Shipping and receiving duties; freight quotes from freight forwarders and couriers, receive and enter orders, prepare orders for shipment including paperwork/labeling customer shipments, provide shipping details, track order status, follow-up on orders to meet customer's deadline

**Minimum Skills/Qualifications**:

- Self-motivated and able to work independently with mínimal supervision
- Demonstrate forward thinking, planning and enjoys problem solving-Possess the ability to prioritize and complete projects based on changing specifications and timelines
- Has a keen attention to detail and follows through on tasks
- Be professional and have a great attitude
- Computer skills (typing, data entry, MS Word, MS Excel) and ability to learn specialty software

Additional Info: Experience with technical drawings and calculations is an added advantage - 3+ years of similar experience and/or a 2-or-4 year degree is preferred.

We are a team-effort company established on maintaining and expanding customer relationships based on integrity, hard work and product/process knowledge.

We are committed to long term growth and excellence through a customer focused approach and outstanding service.

If you feel you are qualified and ready to join a dynamic organization, please send your resume to above link.

Please include a cover letter, salary requirements and references with contact information.

Schedule:

- 8 hour
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:
**Salary**: $40,000.00 - $45,000.00 per year

Experience level:

- 3 years preferred. However, New Grads can also apply

Work setting:

- In-person
- Office

Work Location: In person, Mississauga

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Do you have any experience with industrial and/or mechanical products?

**Experience**:

- Microsoft Excel: 3 years (required)
- Inside sales: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Mississauga, ON L4W 1C8 (required)

Ability to Relocate:

- Mississauga, ON L4W 1C8: Relocate before starting work (required)

Work Location: In person

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