Bilingual Part Time Contact Centre Appliance

1 week ago


Scarborough, Canada The Home Depot Canada Full time

**This is a permanent Part Time work-from-home role and all computer equipment will be provided by The Home Depot.**
- **Must be available to work up to 30 hours per week**:

- ** Availability must include Saturdays**:

- ** Availability must include two weekday evenings per week**:

- ** Must be able to commit to a 6 week training schedule that commences on April 17**:

- ** Training hours would total 20 hours per week for 6 weeks, and run Mon - Fri from 10AM - 3PM**

**ARE YOU?**

**WHAT YOU WILL DO?**
- Partner and coordinate information from associates within Contact Centres, store associates, installers, vendors or third-party service providers, to investigate and resolve any customer issues related to their installation projects, product orders and deliveries.
- Document all interactions using our internal systems.
- All other duties as assigned.

**HOW DO YOU QUALIFY?**
- Be employed for at least 3 months with the organization.
- Excellent organizational skills, ability to multi-task and work independently.
- Ability to build strong relationships, be flexible and resourceful.
- Above-average typing and computer skills including Windows, Microsoft Office Suite and the ability to quickly navigate multiple web-based systems.
- Bilingualism in French is an asset.

**WORK SCHEDULE**

Rotational shifts schedule including morning, mid-day, closing and weekend shifts, within the time frame of 8 am - 11 pm on weekdays and 8 am - 8 pm on weekends.

Want to know more about our competitive pay and company paid benefits? Please click here to find out.



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