Bilingual Customer Service Representative

2 weeks ago

Scarborough, Canada DBNC Group Inc. Full time

**Bilingual Customer Service Representative Spanish/French**

**Bid13 **is looking for a
**Bilingual Customer Service Representative**, fluent in English and Quebecois French or Spanish. Your role will be to handle online inbound/outbound customer interactions, from inquiries to following up on their storage auction bid.

**Schedule**: Monday to Friday 9a.m. to 5p.m. OR 10a.m. to 6p.m.

**Hours of work**: 40hrs/week

**Location**:85 Executive Ct., Scarborough, ON M1S 5W9

**RESPONSIBILITIES**:

- Build relationships with clients of sites in order to enhance ability to recognize potential issues/provide excellent customer service.
- Thoroughly documents all inquiries in adherence with company procedures.
- Redirects complex or specialized concerns to appropriate team for follow-up when applicable.
- Analytical and business problem solving skills along with ability to ask the right questions and lead conversations.

**QUALIFICATIONS**:

- Minimum 1 year of experience in customer service.
- Fluent in English and Quebecois French or Spanish
- High school diploma or equivalent.
- Possess excellent communication skills.
- A customer first mentality and deep understanding of customer service.
- Intermediate to Expert knowledge of Microsoft Office products (with emphasis on Excel and Word).
- Proven organizational and follow-up skills (including prioritization).
- Able to work in a very fast-paced environment.
- Exceptional verbal and written communication skills in both English & Quebecois French.

**COMPANY VALUES**:

- ** Accountability**:Take pride in what you do. We honour commitments to our customers and to one another.
- ** Commitment**:We develop relationships that make a positive difference in our customers' lives. We are personally accountable for delivering on our commitments.
- ** Collaboration**:We achieve more when we all work together. Putting talent, expertise and experience at the forefront of every area of our business.
- ** Integrity**:Be honest, speak the truth, be ethical. Do what’s best for the business - even when no one is watching.
- ** Respect**:We value everyone and treat people with dignity and professionalism.

**APPLY TODAY** We offer highly competitive compensation including bonuses paid twice per year.

**RECRUITMENT PROCESS**

**ABOUT BID13.COM**

**About DBNC Group Inc.**:

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