Front Office Manager for The Dorian, Autograph

3 weeks ago

Calgary, Canada The Dorian, Autograph Collection and Courtyard Calgary Downtown Full time

**POSITION RESPONSIBILITIES**:

- Respond to guest concerns and provide effective action and follow up.
- Co-ordinate strategies to rectify over-bookings.
- Ensure relevant departments are kept informed of occupancy and requirements of specific groups.
- Hiring, training, coaching, and development of associates.
- Financial accountability targeting key areas of improvement and/or growth
- Driving sales through delivering a quality product & customer experience
- Oversee Front Office operations and staff including guest reception and night audit.
- Maintain exceptional guest service as the driving philosophy of the hotels.
- Personally demonstrate a commitment to exceptional guest services by anticipating guest needs and responding promptly to guest concerns.
- Demonstrate Concord, Autograph and Courtyard brand values in daily leadership, maintaining a positive, effective, and efficient environment.
- Responsible for selecting, training, developing, coaching, and motivating front office staff.
- Scheduling the department according to business levels ensuring ongoing management of time and attendance.
- Act as Manager on Duty as required.
- Produce and maintain accurate financial records; reconcile daily cash log and night audit reports.
- Compile guest satisfaction data and continually analyze to reinforce areas of strength while proactively identifying and resolving areas of opportunity, anticipate guest trends and assessing guest expectations.
- Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.
- Maintain continual communication between all departments within the hotel to ensure a consistent and cohesive guest experience.
- Complete duties of direct reports, as needed; supporting reception at peak times by answering the telephone and assisting with check-ins and check-outs, performing night auditor duties, as required.
- Responsible for knowing hotel emergency procedures. Assist in training staff accordingly.
- Work closely with Director of Operations to meet guest security needs.
- Other duties within the scope of the position as required.

**REQUIREMENTS**:

- Minimum 5 years hotel management experience in a full-service Front Office role.
- Excellent communication and organizational skills.
- Demonstrated leadership ability.
- Commitment to succeed in a team-oriented environment.
- Demonstrated analytical problem solving, planning, forecasting, and implementation abilities
- Dedication to safety measures and best practices.
- Ability to prioritize and manage conflicting demands.
- Superior working knowledge of hospitality industry principles, methods, practices, and techniques.
- Ability to work flexible hours: Nights, weekends, and holidays as needed.
- Experience in a dual branded property will be considered an asset.
- Marriott brand experience will be considered and asset.
- Working knowledge of Lightspeed PMS will be considered an asset.
- Meet physical demands of the position; ability to lift at least 30 pounds regularly, stand and walk for long periods of time and twist, bend, squat, and stretch to perform routine tasks.

Here are some reasons our associates like working for us:
**Benefits**:
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, LTD, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

**Why Concord?**

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN Our associates say it best with our national company cheer heard throughout North America
- “We Are Concord” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

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