Patient Care Coordinator

7 months ago

Toronto, Canada Dentalcorp Canada Full time

About us:
Dawson Dental Broadview is located in East York in the corner of Broadview and Mortimer Ave. We are conveniently located three bus stops away from the Broadview Station and close to the Don Valley Pkwy.

At Dawson Dental, you will be working alongside a talented, driven, and dedicated team that works like a family. Dawson Dental strives to provide the highest level of patient care providing Orthodontic treatment, Endodontics, Sleep and Sedation Dentisry and Kids Dentistry. We pride ourselves on providing quality dental care with our up to date technology and we ensure that our patients have a very positive memorable experience.

We pride ourselves on providing quality dental care and 4.7 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within our network of clinics, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Schedule: Full-Time

Benefits of Joining Our Team:

- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients
- Extended Health Benefits
- Uniform Allowance

**Responsibilities**:

- Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
- Build strong relationships with patients to ensure trust and loyalty
- Greet and assist patients as they arrive; ensure a lasting positive impression for them
- Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
- Effectively manage recall system and accurately maintain patient database
- Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
- Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts

**About You**:

- Previous clinical experience as a Treatment/Scheduling Coordinator is required
- 1+ years Dental Admin experience required
- Knowledge and understanding of oral treatment plans and ability to educate patients
- Strong customer service experience
- Detail oriented

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