Patient Care Coordinator

3 weeks ago

Toronto, Canada City Dental Toronto Full time

**ABOUT US**
We make Toronto smile
City Dental Toronto is a rapidly growing dental group with numerous practices in downtown Toronto. Our amazing team of dentists, hygienists, administrators, and auxiliary staff deliver the highest quality of care to thousands of patients. We pride ourselves on innovation, technology, and a commitment to a superior patient experience.

**Position: Patient Care Coordinator**

Are you a motivated self-starter who thrives in a fast-paced environment? Do you have a passion for personal and professional growth, understanding that the success of both are interconnected? If so, we want you to join our growing team

**Responsibilities**:

- Welcome patients to the practice and assist with their needs, ensuring a positive first impression and ongoing patient satisfaction.
- Answer incoming calls and manage inquiries efficiently, providing exceptional service and problem-solving on the spot.
- Schedule and confirm patient appointments, optimizing the daily schedule to maximize efficiency and minimize downtime for the dental team.
- Oversee patient relations, handling questions and complaints with professionalism and enthusiasm.
- Facilitate patient acceptance of treatment plans by effectively communicating the value and benefits of proposed dental treatments.
- Liaise with insurance providers for billing, breakdowns, predeterminations, and payment reconciliations, educating patients on the insurance process as needed.
- Resolve issues with third-party payers and ensure smooth financial operations.
- Manage and maintain patient records in compliance with practice policies.
- Monitor inventory and order dental office supplies as necessary to ensure seamless operations.
- Adapt to varying responsibilities and tackle ad hoc administrative duties with a proactive and positive attitude.

**Qualifications**:

- 2+ years of experience in dental administration experience is a must.
- Familiarity with dental practice management software (experience with Tracker is a plus).
- Strong understanding of dental practice workflows, including scheduling, financial coordination, and treatment planning.
- Outstanding communication skills—energetic, outgoing, and driven to help those around you.
- Exceptional organizational abilities and meticulous attention to detail.
- Tech-savvy and comfortable working with paperless systems.
- A problem solver with a flexible, can-do attitude, capable of working autonomously and efficiently.
- Strong interpersonal skills and the ability to maintain a professional and positive demeanor, even under pressure.
- Willingness to work flexible hours, including evenings and weekends, to accommodate patient schedules.

**Why Join Us?**
- Be part of a dynamic and growing team where your contributions directly impact the success of the practice.
- Opportunities for personal and professional development in a supportive environment.
- A chance to work with cutting-edge technology and innovative practices in the dental industry.

If this sounds like you, please submit your cover letter and resume, outlining why you’re the perfect fit for this role

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

City Dental Toronto is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, marital status, family status, or any legally protected grounds.

**Job Types**: Full-time, Permanent

Pay: $24.00-$29.00 per hour

Expected hours: 33 - 44 per week

**Benefits**:

- Dental care
- Employee assistance program

Schedule:

- Evening shift
- Weekends as needed

Application question(s):

- Are you available to work Monday to Saturday; 9am to 7pm? (33-44 hours/week)
- Are you authorized to work in Canada?

**Experience**:

- Dental administrative administrative: 2 years (required)

Work Location: In person

Application deadline: 2024-08-24

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