Application Support Analyst

1 week ago

Montréal QC, Canada C.G.I. Full time

**About the Job**:
The Global Business Service Unit (GBSU) Canada is seeking a highly skilled SAS Support and Administration Specialist to join our team. In this role, you will play a critical part in ensuring the smooth operation of our SAS environment and providing exceptional support to our business users.

**Key Responsibilities**:

- ** SAS Administration**:

- Manage and maintain SAS servers and services.
- Monitor job execution and troubleshoot issues promptly.
- Provide expert-level support for SAS-related queries and incidents.
- Implement and manage SAS security policies and user access controls.
- Perform regular system health checks and updates.
- ** Change Management**:

- Collaborate with development teams to deploy code changes.
- Conduct thorough quality assurance testing for new enhancements.
- Manage and coordinate change management processes.
- ** Job Scheduling**:

- Configure and optimize job schedules using Autosys or Airflow.
- Monitor job execution and take corrective actions as needed.
- ** Infrastructure Support**:

- Perform infrastructure upgrades and patching.
- Handle user requests and provide timely support.
- Ensure system stability during maintenance and infrastructure weekends.
- ** Problem Solving and Analysis**:

- Diagnose and resolve complex technical issues.
- Identify root causes of incidents and implement preventive measures.
- Enhance monitoring and controls to proactively identify potential problems.
- ** Collaboration and Communication**:

- Work closely with teams in Bangalore, Paris, Canada, and the USA.
- Effectively communicate with business users and technical teams.
- Manage expectations and provide timely updates.

**Required Skills and Qualifications**:

- Strong understanding of SAS programming and administration.
- Proficiency in scripting languages (PowerShell, Batch, Unix).
- Experience with relational databases.
- Ability to prioritize tasks and manage multiple responsibilities.
- Knowledge of the financial industry.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Fluency in English and French.

**Preferred Qualifications**:

- Experience with cloud technologies.
- CI/CD experience.
- Programming skills (Java,.NET).
- FRM or ITIL certification.

**Languages**:French, English.
**Required**: Strong English communication skills, both written and verbal, to collaborate effectively with US-based colleagues and partners.

À propos du poste

L'unité de service commercial mondial (GBSU) Canada recherche un spécialiste du soutien et de l'administration SAS hautement qualifié pour se joindre à notre équipe. Dans ce rôle, vous jouerez un rôle essentiel pour assurer le bon fonctionnement de notre environnement SAS et fournir un soutien exceptionnel à nos utilisateurs professionnels.

**Principales responsabilités**:

- Administration SAS:

- Gérer et entretenir les serveurs et services SAS.
- Surveiller l'exécution des tâches et résoudre rapidement les problèmes.
- Fournir un soutien de niveau expert pour les requêtes et incidents liés à SAS.
- Mettre en œuvre et gérer les politiques de sécurité SAS et les contrôles d'accès des utilisateurs.
- Effectuer des contrôles et des mises à jour réguliers de l'état du système.
- Gestion des changements:

- Collaborer avec les équipes de développement pour déployer les modifications de code.
- Effectuer des tests d'assurance qualité approfondis pour les nouvelles améliorations.
- Gérer et coordonner les processus de gestion des changements.
- Planification des tâches:

- Configurer et optimiser les planifications de tâches à l'aide d'Autosys ou d'Airflow.
- Surveiller l'exécution des tâches et prendre des mesures correctives si nécessaire.
- Support d'infrastructure:

- Effectuer des mises à niveau et des correctifs d'infrastructure.
- Gérer les demandes des utilisateurs et fournir une assistance en temps opportun.
- Assurer la stabilité du système pendant les week-ends de maintenance et d'infrastructure.
- Résolution de problèmes et analyse:

- Diagnostiquer et résoudre des problèmes techniques complexes.
- Identifier les causes profondes des incidents et mettre en œuvre des mesures préventives.
- Améliorer la surveillance et les contrôles pour identifier de manière proactive les problèmes potentiels.
- Collaboration et communication:

- Travailler en étroite collaboration avec des équipes à Bangalore, Paris, au Canada et aux États-Unis.
- Communiquer efficacement avec les utilisateurs professionnels et les équipes techniques.
- Gérer les attentes et fournir des mises à jour en temps opportun.

**Compétences et qualifications requises**:

- Bonne compréhension de la programmation et de l'administration SAS.
- Maîtrise des langages de script (PowerShell, Batch, Unix).
- Expérience avec les bases de données relationnelles.
- Capacité à hiérarchiser les tâches et à gérer plusieurs responsabilités.

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