Application Support Analyst for Capital Markets

1 month ago

Montréal QC, Canada C.G.I. Full time

**Application Support Analyst for Capital Markets**

**Overview**:
As an Application Support Analyst for Capital Markets, you will play a critical role in ensuring the smooth operation of our complex trading systems. You will be responsible for providing timely and effective support to our traders, quants, and other business users.

**Responsibilities**:

- ** Incident Management**:

- Respond to and resolve incidents, including system outages, performance issues, and software failures.
- Troubleshoot complex technical issues and identify root causes.
- Coordinate with development teams to implement fixes and prevent future occurrences.
- ** Problem Management**:

- Analyze recurring incidents to identify trends and implement preventive measures.
- Develop and maintain knowledge base articles to document solutions and best practices.
- ** Change Management**:

- Participate in the change management process, including testing and deployment of new software releases.
- Assess the impact of changes on production systems and coordinate with other teams to minimize disruption.
- ** Monitoring and Alerting**:

- Monitor system performance and proactively identify potential issues.
- Configure and maintain monitoring tools to generate alerts for critical events.
- ** User Support**:

- Provide technical support to users, including troubleshooting software issues, answering questions, and training users on new features.
- ** Vendor Management**:

- Coordinate with third-party vendors to resolve issues and escalate problems as needed.
- ** Documentation**:

- Maintain up-to-date documentation, including system configuration, troubleshooting procedures, and user guides.

**Qualifications**:

- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3+ years' experience in the following:

- Strong understanding of capital markets products and processes, including equities, fixed income, and derivatives.
- Proficiency in scripting languages (e.g., Python, Perl) and SQL.
- Experience with Linux/Unix and Windows operating systems.
- Knowledge of network protocols (TCP/IP, HTTP, FTP).
- Experience with monitoring tools (e.g., Nagios, Zabbix).
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet tight deadlines.

**Preferred Qualifications**:

- Certification in ITIL or other IT service management frameworks.
- Knowledge of cloud computing technologies (e.g., AWS, Azure).
- Experience with automation tools (e.g., Ansible, Puppet).

Languages: French, English.
Required: Strong English communication skills, both written and verbal, to collaborate effectively with US-based colleagues and partners.

Analyste du support applicatif pour les marchés financiers

Description du poste

**Présentation**:
En tant qu'analyste du support applicatif pour les marchés financiers, vous jouerez un rôle essentiel pour assurer le bon fonctionnement de nos systèmes de trading complexes. Vous serez chargé de fournir un soutien rapide et efficace à nos traders, quants et autres utilisateurs professionnels.

**Responsabilités**:

- Gestion des incidents:

- Répondre aux incidents et les résoudre, notamment les pannes de système, les problèmes de performances et les pannes logicielles.
- Résoudre les problèmes techniques complexes et identifier les causes profondes.
- Coordonner avec les équipes de développement pour mettre en œuvre des correctifs et prévenir les occurrences futures.
- Gestion des problèmes:

- Analyser les incidents récurrents pour identifier les tendances et mettre en œuvre des mesures préventives.
- Élaborer et tenir à jour des articles de la base de connaissances pour documenter les solutions et les meilleures pratiques.
- Gestion des changements:

- Participer au processus de gestion des changements, y compris les tests et le déploiement de nouvelles versions de logiciels.
- Évaluer l'impact des changements sur les systèmes de production et coordonner avec d'autres équipes pour minimiser les perturbations.
- Surveillance et alerte:

- Surveiller les performances du système et identifier de manière proactive les problèmes potentiels.
- Configurer et maintenir des outils de surveillance pour générer des alertes pour les événements critiques.
- Support utilisateur:

- Fournir un support technique aux utilisateurs, notamment en résolvant les problèmes logiciels, en répondant aux questions et en formant les utilisateurs sur les nouvelles fonctionnalités.
- Gestion des fournisseurs:

- Coordonner avec les fournisseurs tiers pour résoudre les problèmes et les faire remonter si nécessaire.
- Documentation:

- Maintenir à jour la documentation, y compris la configuration du système, les procédures de dépannage et les guides d'utilisation.

**Qualifications**:

- Baccalauréat en informatique, en ingénierie ou dans un domaine connexe.
- 3 ans ou plus d'expérience dans les domain

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