Customer Support Specialist Lead

6 months ago


Mississauga, Canada Remitbee Inc Full time

Remitbee Incorporated

2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8

Customer Support Specialist Lead - Financial services

**Job Summary**: Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Customer Support Specialist Lead. In this pivotal role, you will lead a team of customer support specialists, ensuring exceptional service delivery and managing escalated customer inquiries. Your expertise in Anti-Money Laundering (AML) compliance will contribute to maintaining regulatory adherence and fostering a positive customer experience.

**Responsibilities**:

- Lead and mentor a team of customer support specialists, addressing escalated customer inquiries.
- Oversee day-to-day operations of the customer support department.
- Collaborate with cross-functional teams to address customer concerns effectively.
- Monitor and analyze customer support metrics, implementing improvements as needed.
- Develop and implement training programs for customer support staff.
- Stay informed about Remitbee's products, services, and industry trends.

**Requirements**:

- Proven experience in a leadership role within a customer support team, with prior experience in a fintech company.
- Excellent communication and interpersonal skills.
- Ability to handle escalated customer issues with professionalism.
- Strong problem-solving skills, attention to detail.
- Experience using customer support software and tools.
- Flexibility to work in a fast-paced and dynamic fintech environment.
- Familiarity with Anti-Money Laundering (AML) regulations.

**Education and Experience**:

- Bachelor's degree in a relevant field preferred.
- Minimum of 3 years of experience in a customer support leadership role, with prior fintech experience.

**Terms of Employment**:

- Full-time permanent position (40 hours/week).

**Language of Work**:

- English is required. Proficiency in additional languages is an asset.

**Wage**:

- The compensation will be $31.25 to $32 based on market and level of experience
- Up to 10% Bonus will be paid based on performance

**Benefits Package Offered**:

- Monthly Uber eats credit
- Extended health insurance (Drugs, Vision, Dental)
- Education credit

**Location of Work**:
2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8

**Contact Information**:
Address: 2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8
- Phone: +1 (647) 689-2323

**Skills Requirements**:

- Leadership experience in a customer support environment, preferably in a fintech company.
- Excellent communication and interpersonal skills.
- Problem-solving and decision-making abilities.
- Proficient in using customer support software and tools.
- Ability to thrive in a fast-paced and dynamic fintech environment.

**Salary**: $31.35-$32.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person



  • Mississauga, Canada Remitbee Inc Full time

    Remitbee Incorporated 2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8 Customer Support Specialist Lead - Financial services **Job Summary**: Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Customer Support Specialist Lead. In this pivotal role, you will lead a team of customer...


  • Mississauga, Canada Remitbee Inc Full time

    Remitbee Incorporated 2 Robert Speck Pkwy #620, Mississauga, ON L4Z 1H8 Customer Support Specialist Lead - Financial services **Job Summary**: Remitbee, a leading fintech company specializing in online money transfer, is actively seeking a highly skilled and motivated Customer Support Specialist Lead. In this pivotal role, you will lead a team of customer...


  • Mississauga, Ontario, Canada Traka (Assa Abloy) Full time

    About the Role:The Product Support Specialist role at Wesko is a critical link between our engineering team and our customers, providing technical support, troubleshooting, and general guidance. This role requires a strong technical background, excellent communication skills, and a proactive approach to problem-solving.Key Responsibilities:Provide direct...


  • Mississauga, Ontario, Canada GALAXY FREIGHTLINE INC Full time

    About the Role: We are seeking a Customer Support Specialist to join our team at Galaxy Freightline Inc. This is a permanent position, offering an opportunity to grow and develop your skills in customer service.


  • Mississauga, Canada Total Power Limited Full time

    **Customer Support Specialist** **Summary** The Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians, and other internal staff), a sense of urgency, a high degree of organization to...

  • Accounting Assistant

    4 weeks ago


    Mississauga, Ontario, Canada SOS Customer Services Inc. Full time

    About the RoleWe are seeking an experienced Accounting Assistant to join our team at SOS Customer Services Inc. as a Financial Data Specialist. This is a permanent, part-time position with 16 hours per week.As an Accounting Assistant, you will be responsible for maintaining accurate financial records, preparing general ledger entries, and managing accounts...


  • Mississauga, Canada MarketinGROW Full time

    Join our team as a Customer Support Specialist, where your dedication and personable approach will contribute to maintaining our exceptional service standards in the dynamic food production industry. Why consider this opportunity: Competitive Compensation: Earn up to 55,000b! Supportive & Collaborative Culture: Be part of a team that values your...


  • Mississauga, Canada Total Power Full time

    **Summary** The Customer Support Specialist is a professional who excels in the coordination of activities to deliver excellent customer service. These activities include scheduling, excellent communication (with customers, technicians, and other internal staff), a sense of urgency, a high degree of organization to administer and maintain control of work in...


  • Mississauga, Ontario, Canada Randstad Full time

    We are seeking a talented Bilingual Customer Care Specialist to join our team at Randstad. In this role, you will be responsible for providing top-notch customer service to clients in the field of vision and optics.About UsRandstad is a leading global staffing agency with a presence worldwide. Our company has been revolutionizing the world of work for over...


  • Mississauga, Canada Fronius Full time

    Fronius is an international company with three Business Units: Battery Charging, Perfect Welding and Solar Energy. Fronius is a Technology Leader specializing in high quality manual and robotic welding solutions. At Fronius Canada (a subsidiary of Fronius International) we are currently looking for a passionate Customer Support Specialist to join our...


  • Mississauga, Ontario, Canada Rhenus Logistics Canada Ltd. Full time

    Rhenus Logistics Canada Ltd. is a leading logistics specialist with global business operations and annual turnover amounting to billions of dollars.We are seeking a Customs Clearance Specialist to join our team in Canada.As a Customs Clearance Specialist, you will be responsible for ensuring the smooth clearance of goods through Canadian customs.You will act...


  • Mississauga, Ontario, Canada PointClickCare Full time

    PointClickCare is a leading healthcare technology platform in North America, enabling meaningful care collaboration and real-time patient insights.We are seeking a skilled Customer Support Specialist to join our team. As a key member of our support department, you will provide world-class customer support to users via multiple channels.The ideal candidate...


  • Mississauga, Ontario, Canada Prokare Support Services Inc Full time

    Job SummaryWe are seeking a detail-oriented and compassionate Healthcare Support Specialist to join our team at Prokare Support Services Inc.Key Responsibilities:Provide high-quality patient care by assisting with daily living activities, such as bathing, dressing, and grooming.Assist patients with meal preparation and feeding, ensuring their dietary needs...


  • Mississauga, Ontario, Canada Randstad Full time

    Are you a customer service enthusiast looking to launch your career with a reputable company? We are seeking a highly motivated Bilingual Order Management Specialist to join our client's team in Mississauga. This 6-month contract opportunity offers the potential for permanent placement and a flexible remote work environment.Company OverviewRandstad is a...


  • Mississauga, Canada ES OpCo Canada II Ltd. Full time

    We are looking for a Customer Service Specialist who is responsible for ensuring the fulfillment of all customer requests and requirements to help us increase sales within Eastern Canada. The position will be seasonal to the end of summer with some flexibility on timing and the potential for extension and permanent employment. Veseris is the leading...


  • Mississauga, Ontario, Canada SAZZ INC. Full time

    Job SummaryWe are seeking a highly skilled Customer Service and Technical Support Specialist to join our team at Sazz Inc.


  • Mississauga, Canada Hikvision Canada Full time

    **OUR COMPANY**: Hikvision is a world leading IoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets. As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs many experienced professionals across the country....


  • Mississauga, Ontario, Canada Sharp Electronics of Canada Ltd. Full time

    Job SummaryThe Direct Order Customer Experience Specialist is the primary point of contact for customers acquiring Sharp products or services.This role works closely with various departments to minimize delays throughout the sales process and ensure customer satisfaction at the highest level.About Us


  • Mississauga, Ontario, Canada Fuze HR Solutions Full time

    Are you passionate about delivering exceptional customer experiences? Fuze HR Solutions is seeking a highly skilled Customer Support Team Lead Coordinator to join our dynamic team. In this exciting opportunity, you will have the chance to grow your career and make a meaningful impact on our customers.About the RoleWe are committed to providing world-class...


  • Mississauga, Canada Sofina Foods Inc Full time

    **About us**: Sofina Foods is one of Canada’s leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products in Canada and Europe. Our family of brands include Cuddy, Lilydale, Janes, Mastro, San Daniele,...