Customer Support Specialist

6 months ago

Mississauga, Canada Fronius Full time

Fronius is an international company with three Business Units: Battery Charging, Perfect Welding and Solar Energy. Fronius is a Technology Leader specializing in high quality manual and robotic welding solutions. At Fronius Canada (a subsidiary of Fronius International) we are currently looking for a passionate Customer Support Specialist to join our Customer Order Processing team at our Mississauga head office. This is not just any job.....At Fronius Canada, we are experts in our field, our solutions are different and so are our people

What you will be doing:
- Manage and maintain customer database in our ERP system (BaaN) and CRM- Prepare sales and service quotations.- Perform the full cycle of sales/service orders including order acknowledgement, shipment and invoice.- Perform the credit and return of customer order.- Follow the purchasing procedure to manage internal and external suppliers.- Act as the contact point of procurement, logistics and correspondence with dealers and suppliers.- Collaborate on shipment with warehouse staff.- Support marketing and sales to ensure customer satisfaction during sales order processing.- Coordinate with the finance team on matters of customer credit and payment.- Able to occasionally travel overseas to our parent company for training or meeting.- Conduct other duties as required.

What we are looking for:
- Technical Aptitude with 5+ years experience in order processing or support team.- A quick learner in a fast-paced work environment.- Be able to adapt to changes in workplace.- Working knowledge of ERP System regarding full cycle order processing.- Detail-oriented and well-organized all time.- Accuracy driven is a must during order processing in the system.- Proficient with Microsoft Office including Word, Excel, Outlook and Dynamics CRM.- Ability to work both independently and in a team.- Strong written and spoken communication skills with internal and external customers.- Be able to multi-task in a timely manner.- Post-Secondary Education/Associated Diploma or equivalent experience.- Bilingual in French or German will be an asset.

What we offer:
- Competitive salary- RRSP matching plan for eligible employees- Extended healthcare plan- 3 weeks of vacation, and- More

If you think you have the passion, drive and talent it takes to succeed with Fronius, we look forward to hearing from you

Fronius Canada is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals, and in which all aspects of employment, including recruitment, hiring, training, compensation, promotion, and benefits are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin.

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