Residential Marketing Coordinator

5 months ago

Ottawa, Canada Colonnade Management Inc. Full time

With a range of full-service real estate offerings including property management, development, investment and asset management, and leasing, Colonnade BridgePort has built a reputation of excellence in the real estate industry. We service a portfolio of state of the art commercial, residential, and mixed use properties in Ottawa, the GTA and Southwestern Ontario.

As we continue to grow and expand our business, we are looking for talented and driven individuals to join our dynamic team. Our people are what drives our success as an organization. Read on to discover how our **Residential Marketing Coordinator** opportunity may be right for you

**At** a glance**:
Who: Individual experienced in customer service and marketing looking to grow their career with a forward-thinking company and make a significant impact in the rapid growth of the company in Ottawa.

What: Providing exceptional customer service, assisting with marketing functions, and leasing units while fostering a positive community environment for residents and staff.

Where: Ottawa

Reporting to the Property Manager the Senior Manager, Residential Marketing & Leasing, the **Residential Coordinator **has the primary responsibility of coordinating all resident requests by partnering with the appropriate property management and operational personnel. This position is responsible for the overall appearance of the community, assisting in marketing functions, providing exceptional front-line customer service, and leasing units striving for minimum vacancy.

**What you’ll be doing**:

- Utilize troubleshooting skills to respond to a wide variety of residential service requests in a timely and professional manner.
- Coordinate with future move-in dates and execute the resident onboarding process including administering key handovers.
- Assist with ensuring community curb appeal and maintaining the appearance of the administration office, building amenities.
- Collaborate with marketing for the distribution of resident surveys and collecting feedback.
- Social media support, as required.
- Support for tenant engagement initiatives across the residential portfolio.
- Responsible for tenant communication across the residential portfolio (ie: Site Manager communications, poster campaign management of Vertical Cities displays).
- Additional marketing support as required.
- Maintain accurate resident files and updating information in YARDI and emergency contact logs.
- Coordinate building amenity reservations.
- Maintain a positive property environment for both residents and staff and encourage participation in events and activities.
- Assist in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences.
- Demonstrate an all-inclusive understanding of pricing, floor plans, amenities, and other offerings the community provides while touring prospects.
- Follow-up on phone and internet inquiries from prospects and tenants.
- Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model suites and prospect follow up.
- Ensure adequate stock of professionally printed collateral and promotional items are always on hand.
- Assist with preparation of leasing documentation, tenant onboarding materials.
- Understand and exceeding the expectations of residents, prospective residents, clients, and vendors.
- Demonstrate professionalism, diplomacy, and tactfulness to generate a positive company image.
- Other duties as required.

**Keys to success in this role are**:

- 1-3 years previous sales experience required.
- High school diploma (or equivalent) required; Bachelor’s degree in Business Administration and/or Property Management preferred.
- Valid Class G driver’s license and access to own vehicle required.
- Excellent verbal and written communication skills required; bilingualism (French & English) considered an asset.
- Ability to work a non-traditional schedule (Monday-Friday, 10:00 am - 6:00 pm), which may include occasional evenings and weekends.
- Ability to demonstrate professionalism, diplomacy, and tactfulness to generate a positive company image.
- Prior experience in Property Management and RTA considered an asset.
- Experience with Yardi and other CRM systems considered an asset.

**Commitment to our People**
- Three weeks starting paid vacation
- Three days personal leave
- Employee and Family Assistance Program
- Flexible working hours
- Hybrid working environment (position dependent, alternative may be offered)
- Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
- Professional development (up to two paid courses per year)
- RRSP matching program
- Holiday office closure between Christmas and New Years
- Summer hours (position dependent, alternative may be offered)
- Opportunity to volunteer with Habitat for Humanity

To learn more o

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