National Contractor Relations Manager

5 days ago


Halifax, Canada Eastlink Full time

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

As a key contributor within the Operation Support leadership team, the National Contractor Relations Manager is responsible for managing the relationships with third party contractor partners and technicians to ensure Eastlink installation standards, processes and policies are adhered to. Responsible for evaluating quality and performance metrics, the Contractor Relations Manager will develop strategies to assist contracted technicians in improving their performance while providing guidance and leadership to the contractor relations team. The Contractor Relations Manager will challenge the status quo and look for opportunities to increase the efficiency and effectiveness of our contractor partners in order to provide a better experience to Eastlink customers.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here



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