Customer Service Representative

4 months ago


Rosser, Canada Highway Motor Freight Ltd Full time

The Customer Service Rep. is responsible for carrying out all types of day-to-day activities such as: ensure timely resolution and communication with internal/external customers regarding a variety of issues, maintain files and data entry, collecting customer information, answering and directing calls, etc. Duties and responsibilities may vary depending on business and customer requirements. Work and cooperate with all external and internal customers to ensure a high level of customer service.

**Responsibilities**:

- Provide tracing and P.O.D. information to customers (external/internal)
- Answering inquiries and provide prompt communication regarding status of shipments
- Estimate quotes on freight rates to customers
- Coordinate special pick-up and delivery of loads/shipments
- Input freight rate information into the computer system
- Assist with freight claims administration
- Complete spreadsheets regarding designated customer shipments

**Job Types**: Full-time, Permanent

Pay: $17.00-$25.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-01



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