Service Center Manager I
6 months ago
**Job Description**:
M-F, 07:30 start INDHP
**GENERAL PURPOSE**
Responsible for leading service centre employees. Ensure customer satisfaction by moving all shipments on time and damage free, while observing company and regulatory policies and procedures.
**ESSENTIAL JOB DUTIES & RESPONSIBILITIES**
- Establish and maintain effective working relationships involving communication
- Ensure that daily pre-shift meetings take place with all employees every day
- Communicate and align the service centre’s culture and operating plan with FedEx Freight’s vision and mission promoting organizational change
- Lead employees in knowledge and skill development; monitor all education activity and mentor involvement
- Responsible for the clean and safe working condition of the facility and equipment
- Participate in the centre health and safety committee and support their activities
- Ensure all security measures are taken to protect employees, freight, equipment, and the facility
- Provide operational support to the sales team to promote revenue growth and optimize the customer experience
- Continually review centre’s shipment volume, dock layout, pickup and delivery routes, staffing plan, equipment utilization, and other processes to ensure optimal effectiveness and efficiency while meeting customer’s needs; create action plans as required to address opportunities
- Lead employees in maintaining all service centre processes as outlined in operations procedures to ensure all shipments stay within the designated operating cycle
- Lead employees in proper freight handling practices, including all claims prevention, hazardous materials, over-short-damage, freight analysis requirements and use of tools and equipment
- Review and monitor all production and efficiency measurements as reported in various measurement formats and create action plans for any opportunities
- Search for ways to improve by communicating with and involving service centre employees
- Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable
- Review invoices, controllable cost report, and any other financial statements to measure business performance against budget and reduce costs when possible
- Work with general office and Operation Support to ensure consistency and compliance in all service center task requirements and expectations
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required
**BASIC QUALIFICATIONS**
- Minimum Grade 12 education
- College Diploma or University Degree preferred
- Must possess a minimum of 3 years of experience in the transportation industry in an operations leadership role
**OTHER QUALIFICATIONS**
- Must possess thorough knowledge of LTL industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
- Knowledge of company policies and procedures, preferred
- Bi-Lingual (English/French) for Province of Quebec, required
- Proven leadership and interpersonal skills
- Must be multi-tasked oriented and possess good organizational skills
- Knowledgeable in Microsoft Office (Word, Excel, PowerPoint), Internet
- Excellent communication skills (written and verbal)
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
-
Service Manager
2 weeks ago
Rosser, Canada Wrangler Truck Service Full timemanaging truck and trailer technicians, continuous supervision, quality control, customer relations, updating customers as needed, directing office staff to update customers, service writing, line up units to be repaired, organizing units next to be brought inside by prioritizing what is next, troubleshoot with technicians any difficult...
-
Regional Service Manager
4 months ago
Rosser, Canada Maxim Truck and Trailer Full timeREGIONAL SERVICE MANAGER Maxim Truck & Trailer 1860 Brookside Boulevard Winnipeg, R3C 2E6 In this role, you will provide leadership to the Service Managers in Winnipeg to ensure they meet the financial goals of the Service Division through productive staffing, customer retention, technician training and quality workmanship while improving productivity,...
-
Manager, Quick Service
1 month ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is looking for a dedicated and passionate leader to join our team.** As part of the Hospitality team, the **Manager, Quick Service, BCT **will operate under the Director, Quick Service and be a key player at Burton Cummings Theatre as a leader of quick service operations. This leadership role requires a creative and...
-
Operations Supervisor
6 days ago
Rosser, Canada FedEx Freight Canada Full time**Job Description**: 04:00AM Start **POSITION OVERVIEW**: Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures **ESSENTIAL JOB DUTIES/RESPONSIBILITIES**: 1. Foster safe working environment 2. Lead, educate and develop company...
-
Customer Service Representative
7 months ago
Rosser, Canada CALCULUS FINANCIAL Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years **Work setting**: - Financial management/services - Willing to relocate - General office **Tasks**: - Balance daily transactions - Process banking transactions - Promote financial products and services -...
-
Premium Services Administrator
3 months ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is looking for a personable and organized professional to join our team.** As part of the Hospitality team, the **Premium Services Administrator **will operate under the Manager, Premium Services and be a key player at Canada Life Centre and Burton Cummings Theatre. This full-time role will be the primary point of contact...
-
Logistics Specialist
4 months ago
Rosser, Canada Activate Games Full time**Enter the Game!** Activate is a technology company known for creating Canada's first full-scale interactive gaming experience. We are looking to expand our warehousing team with the addition of a Logistics Coordinator. The primary tasks are coordinating incoming and outgoing shipments without compromising the quality of Activate’s operations and...
-
Shop Manager
4 days ago
Rosser, Canada 4Tracks Ltd. Full time**About the position**: - Supervising and supporting all shop staff including heavy equipment technicians, wash bay attendants, tire technicians. - Ensuring the staffing levels are adequate to complete the assigned workload. - Provide coaching and mentoring to shop staff. Performing Annual reviews and employee development. - Control and manage workflow in...
-
Warehouse Associate
3 months ago
Rosser, Canada FASTENAL CANADA LTD. Full timeWarehouse associate - Shipping Unit # 4 & 5 - 3129 Red Fife Rd, Rosser, MB R0H 1E0 MB100 Part-Time Shift(s): TUE SUN 8:00 am-5:00 pm TUE 5:00 pm-10:00 pm 20 - 28 hours/week OVERVIEW: Find your future at Fastenal! Our distribution center is hiring energetic, team oriented individuals to work in our fast pace warehouse! Working as Part-Time Shipping, you...
-
Manager, Beverage Operations
3 months ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is looking for a creative and passionate leader to join our team.** In line with True North’s commitment to enhancing experiences across our operations, we are excited to announce that we have taken over hospitality services at Canada Life Centre and the Burton Cummings Theatre. This strategic move will allow us to...
-
Property Management Assistant
7 months ago
Rosser, Canada QuadReal Full time**About QuadReal Property Group** QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in...
-
Manager, Event Security
1 month ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is seeking a highly motivated and guest experience oriented individual to join our team in the role of Manager, Event Security.** The **Manager, Event Security** is responsible for the day-to-day management of event security operations at events at Canada Life Centre (CLC), hockey for all centre (hfac) and Burton Cummings...
-
Manager, Partnerships
3 months ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is looking for an energetic and motivated sales professional to join our team.** The **Manager, Partnerships **is responsible for the retention and growth of revenue for True North partnerships for all subsidiaries (including Winnipeg Jets, Manitoba Moose, hockey for all centre, Burton Cumming Theatre and Canada Life...
-
Project Manager
7 months ago
Rosser, Canada WestUrban Developments Ltd. Full timeAt WestUrban, we don’t just build homes, we build communities through our expertise in construction management, customized development, and development planning across Western Canada. Our rapidly growing company is built on a foundation of strong relationships, extending to employees, clients, stakeholders, contractors and suppliers. We believe that...
-
Administrative Representative
3 days ago
Rosser, Canada Manitoba Hydro Full time**ADMINISTRATIVE REPRESENTATIVE** **DORSEY/RIEL CONVERTER STATION** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach...
-
Assistant Manager, Jets Gear St. Vital
7 months ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is looking for an assistant retail manager to join our Jets Gear team.** The **Assistant **Manager, Jets Gear St. Vital** assists the Store Manager in overseeing the daily operation of the St. Vital Jets Gear mall location with a particular focus on sales, customer service, store merchandising, and assisting in overseeing...
-
Service Writer
2 months ago
Rosser, Canada Maxim Truck and Trailer Full time**Service Writer** 1860 Brookside Blvd Winnipeg, MB R3C 2E6 We are seeking a dedicated **Service Writer** to join our dynamic team during the evening shift. In this role, you will play a crucial part in enhancing customer satisfaction by efficiently processing requests and ensuring seamless communication between customers and our shop. Your attention to...
-
Manager, Corporate Communications
7 months ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is looking for **creative and detailed oriented individual **to join our team.** The **Manager, Corporate Communications** will be responsible for supporting True North’s overall corporate communications and content initiatives with purposeful communications that drive True North’s strategic goals, and organizational...
-
Store Manager, Jets Gear Polo Park
1 week ago
Rosser, Canada True North Sports + Entertainment Full time**True North Sports + Entertainment is looking for a retail manager to join our team Jets Gear team.** The **Store Manager, Jets Gear Polo Park** oversees the daily operation of the Polo Park Jets Gear mall location with a particular focus on sales, customer service, store merchandising, scheduling, payroll, managing inventory, reporting and assisting in...
-
Fleet Maintenance Supervisor
2 weeks ago
Rosser, Canada Maxim Truck And Trailer Full time**Fleet Maintenance Supervisor** **Maxim Truck and Trailer** **1860 Brookside Blvd** **Winnipeg, MB R3C 2E6** As a member of the Head Office Leasing and Rentals Department, you will provides leadership to the fleet maintenance division to ensure effective maintenance, excellent internal/external customer service, to maintain the fleet in a cost-efficient...