Service Center Manager I

5 months ago

Rosser, Canada FedEx Freight Canada Full time

**Job Description**:
M-F, 07:30 start INDHP

**GENERAL PURPOSE**

Responsible for leading service centre employees. Ensure customer satisfaction by moving all shipments on time and damage free, while observing company and regulatory policies and procedures.

**ESSENTIAL JOB DUTIES & RESPONSIBILITIES**
- Establish and maintain effective working relationships involving communication
- Ensure that daily pre-shift meetings take place with all employees every day
- Communicate and align the service centre’s culture and operating plan with FedEx Freight’s vision and mission promoting organizational change
- Lead employees in knowledge and skill development; monitor all education activity and mentor involvement
- Responsible for the clean and safe working condition of the facility and equipment
- Participate in the centre health and safety committee and support their activities
- Ensure all security measures are taken to protect employees, freight, equipment, and the facility
- Provide operational support to the sales team to promote revenue growth and optimize the customer experience
- Continually review centre’s shipment volume, dock layout, pickup and delivery routes, staffing plan, equipment utilization, and other processes to ensure optimal effectiveness and efficiency while meeting customer’s needs; create action plans as required to address opportunities
- Lead employees in maintaining all service centre processes as outlined in operations procedures to ensure all shipments stay within the designated operating cycle
- Lead employees in proper freight handling practices, including all claims prevention, hazardous materials, over-short-damage, freight analysis requirements and use of tools and equipment
- Review and monitor all production and efficiency measurements as reported in various measurement formats and create action plans for any opportunities
- Search for ways to improve by communicating with and involving service centre employees
- Manage and maintain physical assets, supplies, and vendors; working closely with fleet maintenance employees if applicable
- Review invoices, controllable cost report, and any other financial statements to measure business performance against budget and reduce costs when possible
- Work with general office and Operation Support to ensure consistency and compliance in all service center task requirements and expectations
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required

**BASIC QUALIFICATIONS**
- Minimum Grade 12 education
- College Diploma or University Degree preferred
- Must possess a minimum of 3 years of experience in the transportation industry in an operations leadership role

**OTHER QUALIFICATIONS**
- Must possess thorough knowledge of LTL industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
- Knowledge of company policies and procedures, preferred
- Bi-Lingual (English/French) for Province of Quebec, required
- Proven leadership and interpersonal skills
- Must be multi-tasked oriented and possess good organizational skills
- Knowledgeable in Microsoft Office (Word, Excel, PowerPoint), Internet
- Excellent communication skills (written and verbal)

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

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