Airport Operations Representative
5 months ago
This position will represent Japan Airlines (JAL) as an Airport Operations Representative at Vancouver International Airport by providing superb quality services to our customers.
- Supervise and work with entrustment companies to ensure high quality service delivery for our International customers
- Oversee various customer related matters including but not limited to check in,
reservations, ticketing, baggage handling, arrival and boarding formalities, and VIP assistance.
- Handle any irregular situations that may arise
- Flight operations duty to control overall process of flight handling by closely monitoring handling progress, weather conditions, and any related irregularities
- Take actions on maintaining coordination among person in charge, related authorities and crew members to ensure on-time and safe flight operations
- Other duties as assigned
**Minimum Requirements**:
- Must be authorized to work in Canada and preferably reside in the Greater Vancouver Regional area (no visa support available)
- Prior Airline customer service experience required: 1 year (preferred)
- Must be available to work on weekends and holidays
- Must be able to obtain Airport Security clearance from Transport Canada
- Excellent interpersonal communication skills and a team player
- Ability to work under pressure, handling multiple tasks while paying attention to customer service
- Proficiency in MS office products such as Google work suite, Word & Excel, Powerpoint
**Preferred Qualifications**:
- Knowledge in Amadeus Altea Check In /Reservation system
- Bilingual English and Japanese language skills
- Hospitality management skills
**We offer**:
- An open and multi-lingual office atmosphere
- An opportunity to be part of the exciting global travel industry
- A chance to develop professional skills with career growth opportunities
**Benefits**:
- Major medical and dental benefits
- Staff Travel benefits (upon successful completion of 6 months continuous service)
Pay: $36,000.00-$43,200.00 per hour
**Benefits**:
- Dental care
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work Location: In person
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