Technical Representative

7 months ago

Grande Prairie, Canada ChampionX Full time

ChampionX has an immediate need for a** Technical Service Professional **located in **Grande Prairie, AB**.

If you are a passionate professional with a proven track record of success in technical sales and ability to work well in teams and with customers, we invite you to apply. This is your opportunity to join a large growing company offering a competitive base salary, bonus structure and benefits.

**What’s in it For You**:

- A flexible, independent work environment where you will manage a monthly schedule.
- Access to best-in-class resources, tools, and technology
- Grow your income as you drive growth with your customer base.
- Thrive in a company that values a culture of safety and includes top-notch safety training and personal protection equipment.
- Comprehensive benefits package that includes medical, dental, vision, a company-paid pension plan, tuition reimbursement and more

**What You Will Do**:

- Ensures a safe work environment, promotes a safety culture and actively works to achieve goal zero. Promptly reports every incident, near miss, or injury to leader as soon as feasibly possible
- Lead in training customers, Technical Service Professional as well as Sales personnel in an internal or customer facing environment
- Act as primary trainer for new employees in team territory
- Required to work with Sales team, District Managers, Regional Sales Managers, his/her associates and industry marketers and customers to support the implementation of industry/marketing plan
- Responsible for development and deployment of best practices for numerous products and programs within an industry segment
- Responsible for project ownership. Functions interdependently with increased versatility
- Relentless safety focus
- Routinely solve complex customer problems across multiple product lines
- Increase flexibility and agility in team-selling; viewed as a trusted partner in team-selling
- Responsible for cross functional collaboration
- Proactively solve customer problems in ways that accelerate business growth in alignment with plan and targets
- Raise technical competency of Sales personnel
- Project focused; ownership and accountability from scoping through to implementation
- Attend CMT (customer chemical management team), CAT, etc. meetings to leverage opportunities
- Proofing and editing recommendations of Technical Service Professionals and Sales
- Responsible for Customer facing presentations
- Participate in account audits
- Work with field organization to identify needs, problems, determine effective solutions and help document specifications. Identify large account opportunities and coordinate with Key Account Managers and Sales Mgmt.
- Provide support to Technical Service Professional as well as salespeople for more complex situations. Requested to support customer jeopardy situations
- Participate in industry events such as AMPP conferences
- Lead SWOT (strength, weakness, opportunity, threat) Analysis
- Work closely with current customers to understand business needs and recommend continuous improvement and innovation plans that will maintain and grow sales within team territory
- Assists in performing customer account management activities under the guidance and supervision of experienced sales professionals
- Partner in execution of team territories sales growth plans in collaboration with Sales under limited supervision of senior leaders
- Develops technically appropriate product selection to maximize profitability when recommending products and programs
- Responsible for influencing, read and/or responding to RFPs (Request for Proposal) and Specifications
- Engage in Health Check (audit) of accounts in team territory
- Participate in sales calls at all relevant levels of the customer organization
- Actively participate in sales campaigns across area of responsibility
- Coordinate technical review of must keep and must win accounts
- Collaborate with Sales, Business Development, Key Account Managers to identify external target business opportunities across team territory
- Proactively audit junior representatives to ensure they have learned and incorporated safe practices while conducting field work
- Participate in all types of field work, including sampling and testing knowledge, and transfer that expertise to more junior representatives through active training and coaching
- Responsible for troubleshooting specific customer technical problems
- Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels

**Position Details**:

- Must have a valid Driver’s License and acceptable Motor Vehicle Record
- This is a safety sensitive role and will require completion of drug and alcohol testing.
- No immigration sponsorship offered for this role.
- Travel 20%, possible overnight travel to support team territory

**Minimum Qualifications**:

- Degree or diploma in relevant field

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