Payroll Client Manager
6 months ago
Ceridian is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our brand promise - Makes Work Life Better - is the commitment we make to our employees, our customers and their employees, our partners, and to the communities we operate in around the world. As the pace of change accelerates, our modern technologies help our customers adapt, evolve, and win in today’s borderless, flexible, and skills-based work world.
Dayforce is Ceridian’s award-winning cloud HCM platform. Its single solution, single database, and single continuous calculation engine helps customers achieve increased efficiencies, productivity, and best-in-class compliance. Dayforce is the people platform for the global workforce.
**Location**: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada
About the opportunity
Ceridian is currently seeking a Full Time Salaried Payroll Client Manager to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business.
- end, projects, day to day deliverables and has an “I own it” attitude.
What you'll get to do
- Managing the end to end operational activities for the clients they lead
- Managing a broad scope of day-to-day operations with agility and through continual change.
- Accountable and responsible for overall quality control and auditing to ensure accuracy and low error or defect percentage. Leads efforts to continually improve in these areas.
- Ensure adherence to contract and service level agreements (SLA) compliance
- Think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements.
- Measuring, monitoring and controlling quality using departmental metrics
- Perform as a workflow coordinator by:
- Tracking processes, managing tasks and removing bottlenecks.
- Ensure that goals and objectives align with the organization's overall strategy and vision.
- Utilize resources while prioritizing and allocating them to achieve efficiency and best in class global service for our clients.
- Supports (existing and new) clients and internal teams throughout various client life cycles
- Increase effectiveness and suggest process Improvements that identify and address any inefficiencies within internal and external processes.
- Assist in directing the Payroll Specialists to the necessary tools, provide coaching and training to the team.
- Assist in establishing standards and best practices and ability to document standard operating procedures.
- Assist in evaluating and assessing the overall effectiveness of the team resource allocation.
- Enhance, support and promote cross-functional training and create a network of cross-functional internal partners
- Technical skills are essential for the Payroll Client Manager (PCM) position as it requires specific detailed knowledge and the capabilities to accomplish assigned tasks.
- Communication skills are essential as the PCM must be able to transfer all information to others (clients, leaders, co-workers) effectively and efficiently. The PCM will need to convey information in a way so that each role understands and relates.
What's in it for you
- Encouragement to be the best version of yourself at and away from work:
- YOUnity diversity and inclusion programs
- Amazing time away from work programs
- Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
- Recognition for your contributions through excellent pay, perks, and rewards
- Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
- Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and Experience we value
- 5+ years of experience managing high volume and complex Payrolls. End to end payroll experience a plus with strong analytical and technical expertise
- A clear understanding of payroll, benefits and taxation and an understanding of applicable legislative requirements
- Meticulously plans, organizes and resolves payroll operational items at a client level, including positive change management abilities
- Must have excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners and customers
- Bachelor’s Degree desired or equivalent work experience
- Payroll and or Benefits certification highly desired.
- Bilingual is an asset : French/English
- Leads and coordinates the end-to-end payroll process for clients
- Provides leadership and expertise at a process level for the entire end to end payro
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