Customer Care Advocate

1 week ago

Mississauga, Canada Filtration Group IAQ Full time

**Customer Care Advocate/ Order Processing**

Data entry and processing for all customer orders and related processes, provide timely customer correspondences and initiate the appropriate communication with all internal groups. Ability to work cross-functionally across the organization. Ensure that all Customer Care needs are met for all internal and external customers. Maintain and work to exceed Customer Care key performance and customer satisfaction metrics.

**Responsibilities**

2. Request part numbers, check pricing and prepare input sheets for new item numbers.

3. Correct orders, ship to addresses and pricing as needed. Perform quality check of orders placed.

4. Data entry of product/order quotes for existing customers and/or internal sales personnel. Use guidelines and customer pricing tables to accurately calculate and quote product prices.

6. Inform manager of any problems, deviation in lead times, or special requests of customers.

7. Coordinate with production on order due dates when appropriate or advised by Supervisor.

8. Ensure that Customer Care policies, procedures and related activities are performed in an organized, customer friendly, efficient and accurate manner.

9. Perform to department performance measures.

10. Develop, support and comply with all customer-service related ISO requirements while maintaining all quality standards.

11. Conduct business in an ethical and professional manner at all times.

12. Interact with internal departments and establish effective relationship for cross-functional problem solving for a variety of product and/or process problems.

14. Perform all other duties as requested by Supervisor.

**Qualifications**

1. 2-year college degree preferred, ideally in a general business curriculum, or a combination of education and experience sufficient to meet/exceed the job requirements.

2. Experience in a manufacturing environment, order processing or Customer Care environment preferred.

3. PC proficient with demonstrated knowledge of MS Office Products. Experience with ERP and/or CRM platforms desired. Superior typing/order entry skills essential

4. Excellent interpersonal and communication skill with the ability to interact effectively at all levels. Professional attitude and appearance.

5. Highly organized, detail and results-oriented self-starter who prioritizes work flow and ensures excellent follow-up and follow-through.

6. Able to handle multiple tasks simultaneously. Creative problem-solver who adapts to change in a positive manner, offering ideas and insight.

7. Excellent written and verbal communication skills.

Able to report to work, on time each workday, with mínimal absenteeism.

**Salary**: $49,500.00-$52,500.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L4W 1B7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Call center: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person

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