Customer Advocate I

3 weeks ago

Mississauga, Canada Graphic Packaging International, Inc. Full time

**At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child’s cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.**

**With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.**

**If this sounds like something you would like to be a part of, we’d love to hear from you. Learn more about us at**

***

**Inspired Packaging. A World of Difference.**

**MISSION / SUMMARY**:The Customer Care Representative provides an interface with the customer for order entry, order status, liaison with Account Manager, follow-up on order details with planning, production, graphics dept. and estimating.

**JOB FUNCTIONS**:_Job functions include but are not limited to the following._
- Order Input into system using the key parameters as defined by the procedures.
- Communicate with customers, sales and production to provide timely follow-up of order status etc.
- Interface with internal customers such as graphics and production to ensure all requirements are adequate to process the order.
- Act as inside coordinator for Account Managers to allow management, sales and production to better understand the service levels provided to our customers
- Act as a backup for CCR’s on vacation
- Provide reporting to customers on order status and inventories
- Vendor Manage Inventories as required by some customers (VMI)
- Ability to communicate with Graphic Packaging International Canada, ULC personnel with the intent of meeting and exceeding the customer’s needs
- Project management for our external customers (develops new business with existing customers)
- Shares an obligation to protect and strengthen Graphic Packaging International Canada, ULC’s reputation and relationships with customers, employees, suppliers, competitors, investors, and governmental agencies
- Acts in accordance with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
- Must adhere to Graphic Packaging International’s Commitment to SQF (Safe Quality Foods) and HACCP Requirements, Food Safety, and Food Defense, GMP and supports all Health and Safety programs.
- Other duties as assigned

**EDUCATION / KNOWLEDGE**:

- Solid knowledge of customer account management
- Positive and progressive order fulfillment experience
- Demonstrated understanding of/ability to manage the impact of order fulfillment on cash flow
- Experience manufacturing, preferably in a converting facility is preferred
- Fluently Bilingual (French and English) will be considered an asset
- Computer Skills: SAP, Microsoft Office, and database/scheduling programs
- Ability to work under pressure and multitask in a fast-paced environment
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- High degree of organization and attention to detail
- Successful management and prioritization skills
- Able to work independently and within a team environment

**SCHEDULE DEMANDS**:

- General schedule is an 8-hour M-F assignment
- On call scheduling, logistics, and materials resource outside normal work hours

**WE ARE AN EQUAL OPPORTUNITY EMPLOYER**

**Accommodations are available during all phases of the recruitment process

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