Customer Care

1 month ago

Mississauga ON, Canada EightSix Network Inc Full time

Nightingale Corporation, a leading chair manufacturing company located in Mississauga, Ontario, is seeking a dedicated and enthusiastic individual to join our Customer Care team. At Nightingale, we are committed to providing exceptional products and services to our valued customers while fostering a positive and inclusive work environment.

Position Overview :

As a Customer Care Representative, you will play a pivotal role in ensuring that our customers receive the highest level of service and support. You will be responsible for handling inquiries, resolving issues, gathering customer information, and providing assistance to customers via phone, email, and other communication channels. The ideal candidate will possess a positive attitude, strong communication skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities :

Respond to customer inquiries and resolve issues in a timely and professional manner.

Assist customers with product information, order status, and delivery inquiries.

Process orders and warranties accurately and efficiently.

Collaborate with other departments to address customer concerns and improve the overall customer experience.

Maintain accurate records of customer interactions and transactions in the company database.

Identify opportunities for process improvement and contribute to the development of customer care policies and procedures.

Skills and Qualifications :

Excellent communication skills, both written and verbal

Strong organizational skills and attention to detail

Proficiency in computer usage, including email and Microsoft Office Suite

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Previous experience in customer service, call center, executive assistance, or a related field is preferred.

Ability to multi-task with minimal supervision.

Positive attitude, eagerness to learn, and a passion for delivering exceptional customer service.

Ability to thrive in a collaborative and supportive team environment, with a commitment to upholding Nightingale Corporation's values of integrity, professionalism, and customer-centricity.

Background and Experience :

Successful candidates for this position will typically have a background in customer service or administrative roles, with experience in handling customer inquiries and resolving issues.

Previous experience as an executive assistant or in a similar role requiring strong organizational and communication skills will be highly regarded.

Competitive salary and benefits package

Significant opportunities for career growth and development

Positive and inclusive work environment

If you are a motivated and customer-focused individual with a positive attitude and a desire to excel in a dynamic team environment, we invite you to apply for this exciting opportunity to join the Nightingale Corporation family. Please submit your resume and cover letter detailing your relevant experience and why you would be a great fit for this role. We look forward to hearing from you

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