Customer Care Lead

2 weeks ago


Mississauga, Canada Epiroc Customer Center Full time

_**Customer Care Lead - Mississauga, ON**_

**RESPONSIBILITIES**:
Provide technical/commercial parts support to our customers

Handle incoming calls related to consumables, parts, service and equipment prices and delivery of orders

Respond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints

Assist in investigating problems relating to Part Sales, Pricing, Deliveries Returns inspections, Credits and Technical issues

Grow parts revenue - new and reman components

Work closely with the sales group to ensure proper synergies are leading to more revenue

Work with both RDC and GDC inbound replenishment and order fulfillment to expedites orders and actively seeking alternatives to improve our delivery and/reduce back-orders. You will act as an escalation point for the Customer with a focus on manual allocations and finding alternative solutions.

Working with External Sales team and Supply Chain, you will coordinate and lead customer engagement activities from pro-active selling to follow-up and expediting open orders.

As lead you will also be responsible to guide a team of Customer Care Representatives to work with agility to achieve maximum results and customer satisfaction

Maintain a courteous and professional demeanor and communication with customers and internal staff at all times

**KNOWLEDGE, SKILLS AND ABILITIES**:
Must possess excellent oral and written communication skills

Mining and/or construction industries experience is highly preferred

Proficiency in Word, Excel, Outlook, DocMine preferred

Experience in BPCS, M3, Team Center and Sharepoint is an asset

Must be self-motivated, detail oriented, able to manage multiple priorities and highly organized

**EXPERIENCE**:
Five to ten years of Epiroc Fleet Experience preferred

Experience leading or managing a team

High school diploma required, post-secondary education preferred or equivalent work experience with 3-5 years in a Technical Service/Inside Sales/ Proposal Preparation role
- ** Additional tasks and duties may be required **_

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Work Location: Hybrid remote in Mississauga, ON



  • Mississauga, Canada Rogers Communications Full time

    Come play a key role in building the future of Sports & Media! Everyone wants to be part of a transformational team - and that’s exactly what we’re building at Rogers Sports & Media. A team that innovates and a team that wins. At Rogers Sports & Media we are committed to creating and growing teams that are digital-first, fast-moving and bold-thinking...


  • Mississauga, Canada BAXTER Full time

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...


  • Mississauga, Canada Graphic Packaging International Canada, ULC Full time

    **Customer Care Representative** Graphic Packaging International Inc. 7830 Tranmere Drive, Mississauga, ON Full-time, Permanent $45,000.00 - $50,000.00 per year **Who We Are**: At Graphic Packaging International (NYSE: GPK), we’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of...


  • Mississauga, Canada Epiroc Customer Center Full time

    Support the Epiroc vision “United in Performance. Inspired by Innovation” by contributing continuously to a Customer-Value and a Customer-Care driven culture, and by living the Epiroc values “Interaction-Commitment-Innovation” in all-internal and external activities and relations. Your mission is to accelerate the speed of creating ‘’game...


  • Mississauga, Canada Mersen Canada Toronto Inc Full time

    Mersen is a global expert in electrical specialties and advanced materials for high-tech industries. With more than 50 industrial sites and 16 R&D centers in 35 countries around the world, Mersen develops custom built solutions and delivers key products to its clients in order to meet the new technological challenges shaping tomorrow’s world. For over 130...


  • Mississauga, Canada Epiroc Customer Center Full time

    **Functional Area**: Finance **Country/Region**: Canada **Company Name**: Epiroc Canada Inc. **Date of Posting**: Aoril 15, 2024 **United. Inspired. **Performance unites us, innovation inspires us, and commitment drives us to keep moving forward. **We succeed in our core business because we are passionate innovators with courage to change.** With...


  • Mississauga, Canada Novo Nordisk Full time

    **Customer Care Coordinator** Provides customer and information services (bilingual - French/English) to internal and/or external clients, coordinates activities needed to fulfil customer requests, collects and documents information on adverse events, complaints, and supplies administrative support within Customer Care, as assigned. Supports other areas of...


  • Mississauga, Canada Vodaland, Site Full time

    Job Title: Customer Care Coordinator Location: Mississauga, Ontario Job Type: Full-time Responsibilities: Customer Care: - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and order status. - Address and resolve customer concerns with a customer-centric approach. Customer...


  • Mississauga, Canada Vodaland, Site Full time

    Job Title: Customer Care Coordinator Location: Mississauga, Ontario Job Type: Full-time Responsibilities: Customer Care: - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and order status. - Address and resolve customer concerns with a customer-centric approach. Customer...


  • Mississauga, Canada Vodaland, Site Full time

    Job Title: Customer Care Coordinator Location: Mississauga, Ontario Job Type: Full-time Responsibilities: Customer Care: - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and order status. - Address and resolve customer concerns with a customer-centric approach. Customer...


  • Mississauga, Canada iScope Concussion & Pain Clinics Full time

    Looking for a patient care focused career that's both fulfilling and exciting? Look no further iScope Concussion & Pain Clinic is a specialized treatment and assessment centre offering a range of services and treatments with several locations across Canada. Our clinics use a variety of diagnostic tools to identify the root cause of a patient’s pain. Our...


  • Mississauga, Canada Vivacity Medical Center Full time

    Vivacity Medical Centre Responsibilities for front desk customer care specialist - 2 + years experience as a receptionist in a professional, corporate setting - Flexible with their availability, open to close shift are required as front desk - Proven ability to handle stress and work under pressure - Self-starter, organized, able to follow written and...


  • Mississauga, Canada BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Foot Care Supervisor

    3 weeks ago


    Mississauga, Canada Spectrum Health Care Full time

    Company Description Spectrum Health Care is hiringa Registered Practical Nurse or Registered Nurse  (RN/RPN) as a  Foot Care Supervisor  to join our team in the Peel region including Mississauga, Brampton, Caledon and Bolton.  At Spectrum Health Care our mission is re-imagining home care for clients and families to provide products and...


  • Mississauga, Canada Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada. At Modern/Venus Beauty, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive...


  • Mississauga, Canada Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada. At Modern/Venus Beauty, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive...


  • Mississauga, Canada Modern Beauty Full time

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada. At Modern/Venus Beauty, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive...


  • Mississauga, Canada Epiroc Customer Center Full time

    **RDC Warehouse Inventory Clerk** We are currently searching for a passionate individual to work within our growing Supply Chain Operation. The RDC Warehouse Inventory Clerk participates in the execution of RDC warehousing Inventory activities, while ensuring workplace health and safety requirements are met. This will be accomplished by following all...


  • Mississauga, ON, Canada Vodaland, Site Full time

    Job Title: Customer Care Coordinator Location: Mississauga, Ontario Job Type: Full-time Responsibilities: Customer Care: - Respond promptly to customer inquiries via phone, email, and chat. - Provide accurate information regarding products, services, and order status. - Address and resolve customer concerns with a customer-centric approach. ...


  • Mississauga, Canada SOS Customer Services Inc. Full time

    We are hiring! SOS Customer Services is currently looking for a full-time, permanent Certified Crane Technician. The requirements for this role are: - a minimum of 8000 hours experience in maintenance of overhead cranes as required, that meets or exceeds standards set by Canadian Standards Association B167-16, Sections 6.2.1&8 - a qualified Journeyman - a...