Customer Advocate I

3 weeks ago

Mississauga, Canada Graphic Packaging International, Inc. Full time

Requisition ID: 3118- Location: Mississauga, ON, CA, L5S 1L9- Department: Customer Service- Travel: No Travel Required**If you are a GPI employee, please click the Employee Login before applying.**

**At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.**

**With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.**

**If this sounds like something you would like to be a part of, we’d love to hear from you.**

**A World of Difference. Made Possible.**

**Senior Customer Advocate**

The Senior Customer Advocate will work closely with an assigned set of accounts to provide overall account management. The ability to impact and grow with a global organization makes this an exciting and impactful opportunity. You will find a fast-paced environment focused on delivering world class customer service. This is an excellent opportunity to contribute to the success of our organization.

We strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

**JOB FUNCTIONS**:_Job functions include but are not limited to the following._
- Order Input into system using the key parameters as defined by the procedures.
- Tactical use of local ERP system (AS 400 / Globetek) including but not limited to:

- Graphic Requests,
- Pricing Requests,
- Production orders,
- Release Management,
- Forecasting models,
- Inventory report, or other customer related reporting,
- SharePoint and order management tools to meet customer needs.
- Communicate with customers, sales, and production to provide timely follow-up of order status etc.
- Demonstrated positive behaviors in the following competencies.
- Customer focus,
- Composure, Action oriented,
- Team oriented,
- Effective communication skills,
- Responsiveness (Internal and External customers) and learning agility.
- Interface with internal customers such as graphics and production to ensure all requirements are adequate to process the order.
- Accountable for accurate pricing of orders and shipments
- Resolve Quality and Working Capital issues (Aged Inventory etc.)
- Act as inside coordinator for Account Managers to allow management, sales, and production to better understand the service levels provided to our customers.
- Demonstrated team/project leadership on short term projects.
- Ability to solve conflict and find resolutions.
- Act as a backup for CCR’s on vacation
- Provide reporting to customers on order status and inventories.
- Effective use of VMI (Vendor Management Inventory) processes utilizing CPFR tool or other inventory management tools
- Ability to communicate with Graphic Packaging International Canada, ULC personnel with the intent of meeting and exceeding the customer’s needs.
- Progressively more involved with decision making in order fulfillment processes while operating under less supervision.
- Project management for our external customers (develops new business with existing customers)
- Shares an obligation to protect and strengthen Graphic Packaging International Canada, ULC’s reputation and relationships with customers, employees, suppliers, competitors, investors, and governmental agencies.
- Acts in accordance with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork
- Other duties as assigned.

**EDUCATION / KNOWLEDGE**:

- Solid knowledge of customer account management
- Positive and progressive order fulfillment experience
- Demonstrated understanding of/ability to manage the impact of order fulfillment on cash flow.
- Experience manufacturing, preferably in a converting facility is preferred.
- Fluently Bilingual (French and English) will be considered an asset.
- Computer Skills: SAP, AS400, Microsoft Office, and database/scheduling programs
- Ability to work under pressure and multitask in a fast-paced environment.
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- High degree of organization and attention to det

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