Service Desk Analyst
7 months ago
**Location**: Hybrid - Peterborough (on average 1 day per week in the office)
Do you have some IT Support Desk experience looking for a new challenge with a growing and successful global brand? If you are customer service focused and enjoy problem solving working with a broad range of customer, this would be your ideal next role
**What you'll be doing;**
- Act as a single point of contact for all IT issues and queries, troubleshooting tickets raised
- Using appropriate technology and knowledge to diagnose issues
- Act in a value add mindset for all queries from our customers
- Use appropriate technology and technical knowledge to enable the accurate and timely diagnosis of issues
- Ensure all relevant information is stored in our ITSM tool
- Provide timely and accurate updates to all tickets
- Support the Team Leaders with training of new staff
- Alert line management to any trends in customer queries
**What you'll bring;**
- Highly customer focused with a passion for IT
- Ideally previous IT support desk experience
- Ability to work in a faced paced environment
- Ability to work with a logical, fault-finding approach to problem resolution
- Ability to work as part of a team and individually with mínimal supervision
- Basic network troubleshooting skills would be advantageous
- Intermediate pc troubleshooting skills would be advantageous
- ITIL foundation or experience of working in an ITIL environment would be beneficial
This is a great opportunity to join a growing, diverse and supportive team where no day will be the same. You will be provided with the chance to learn, develop and progress across the ABF SSC in the future - this role is often seen as a spring board into a tech career with our group with lots of training and opportunities on offer.
**Hours of Work**
- We are looking for someone to work for 3 days per week Wednesday to Friday. Ideal start times would be 7am, 8am or 9.30am but reach out to us on your requirements as there is an element of flexibility regarding this.
Not Specified
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