Guest Services Representative

3 months ago

Peterborough, Canada Motel 6 Full time

Front Desk Agent responsibilities include registering guests, managing reservations, providing information and assisting guests requests. Hotel Front Desk Agent is here to help create a pleasant stay for the hotel guests.

**HOTEL FRONT DESK AGENT’S DUTIES AND RESPONSIBILITIES**:

- Warmly welcome and greet all hotel guests
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests and collect necessary information (e.g., contact details and exact dates of their stay)
- Provide information about the hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel’s inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, and reconcile receipts
- Promoting hotel services and features

**REQUIREMENTS**:

- Fluent in English
- Customer service attitude and passion
- Excellent communication and organizational skills
- Work experience as a Hotel Front Desk Agent, Receptionist or other related customer service experience

**Job Type**: Part-time

**Salary**: $15.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Peterborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Shift availability:

- Day Shift (preferred)
- Overnight Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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