Intermediate Service Desk Technician

6 months ago


Toronto, Canada Info-Tech Research Group Inc. - Canada Full time

Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives and organizational processes.

**Why join us?**
- We pride ourselves on consistent year-on-year growth, with double-digit growth even during a global pandemic.
- We are in the Top 3 on LinkedIn's Top Companies List in Canada.
- Info-Tech fosters a growth-focused, entrepreneurial culture with unlimited opportunities for professional growth and development.
- We provide financial support for professional development and training.

**The Role**

The Intermediate Service Desk Technician will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and nececessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as hands-on help at the desktop level.

**Key Responsibilities**
- Assist in software releases and roll-outs to the end users.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
- Prioritize and schedule problems. Escalate problem (when required) to the appropriately experienced technician.

**Education and Experience**
- Minimum Post-secondary certificate.
- A College diploma or University degree in the field of computer science, computer systems or network operations is an asset.
- 2-3 years equivalent work experience.
- Professional experience using Active Directory is a must.
- Experience troubleshooting Windows and Mac OS systems.
- Experience troubleshooting mobile devices, both iOS and Android.

**Skills**
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation.

**_Info-Tech Research Group of companies_**_ is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._



  • Toronto, Canada Questrade Financial Group Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...


  • Toronto, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance to drive measurable results and enhance technology initiatives...

  • IT Help Desk

    6 months ago


    Toronto, Canada Pizza Pizza Full time

    **Description**: The Service Desk Technician’s role is to ensure the customers of IT receive prompt attention to their requests for IT service with short term and long term solutions that enable them to accomplish their business tasks. This includes receiving, classifying, prioritizing, documenting, and actively resolving end user requests. Problem...

  • Help Desk Technician

    4 weeks ago


    Toronto, Canada Total Meter Services Inc Full time

    **Title**:Help Desk Support Technician **Reports To**:Automation & Software Development Manager **Summary** The Help Desk Support Technician is responsible for timely and effective resolutions to end-user productivity issues as they relate to IT-serviced computer operations, electronics and electrical systems. Major accountabilities will include client...


  • Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Service Desk Technician, Bilingual** **Location: Remote** **Division: Information Technology, Service Delivery & Productivity** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2 million people, providing...


  • Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Service Desk Technician, Bilingual** **Location: Hybrid, Greater Toronto Area** **Division: Information Technology, Service Delivery & Productivity** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped over 2...


  • Toronto, Canada Royal College of Dental Surgeons of Ontario Full time

    The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 11,000 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work. Do you have excellent customer service...

  • Service Desk Agent

    2 months ago


    Toronto, Canada Coreio Inc Full time

    We are currently seeking a **Service Desk Agent** to join our incredible team on a full-time remote basis. The Service Desk agent responds to client incident and Service Requests remotely. Support activities include the logging the interactions in our call management tool, initial troubleshooting, resource coordination and remote take over (RTO) if...


  • Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Service Desk Technician (6-month contract)** **Location: Hybrid, Greater Toronto Area** **Division: Information Technology, Service Delivery & Productivity** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped...


  • Toronto, Canada Black & McDonald Full time

    ABOUT THIS CAREER OPPORTUNITY We are seeking a highly skilled and detail-oriented Intermediate Technical Services Technician to join our technical services team. In this role, you will be responsible for conducting thorough testing of various electrical equipment and relays, ensuring their proper functionality and adherence to industry standards. The...


  • Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    **Posting 23-40** **Service Desk Supervisor** **Information Technology Unit, Corporate Services** **_ Permanent Position; Category 5_**: **_ Hiring Range _**_- $92,451-$114,674_**: - Salary Range - $92,451-$136,896_ The Service Desk Supervisor’s role is to oversee the Service Desk team and ensure that end users receive the appropriate assistance. This...


  • Toronto, Canada ONT.COLLEGE OF TEACHERS Full time

    Posting 23-40 Service Desk Supervisor Information Technology Unit, Corporate Services Permanent Position; Category 5 Hiring Range - $92,451-$114,674 Salary Range - $92,451-$136,896 The Service Desk Supervisor's role is to oversee the Service Desk team and ensure that end users receive the appropriate assistance. This includes managing all procedures...

  • Service Desk Manager

    3 months ago


    Toronto, Canada Canopy Growth Corporation Full time

    The Company At Canopy Growth, our mission is clear: improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and...

  • Service Desk Team Lead

    6 months ago


    Toronto, Canada The Salvation Army Canada and Bermuda Full time

    **Service Desk Team Lead** **Location: Hybrid in Toronto** **Division: Information Technology, Service Delivery & Productivity** **About The Salvation Army** For more than 130 years, The Salvation Army (TSA) has had the privilege of serving vulnerable people in communities across Canada and Bermuda. Last year, we helped 2.6 million people, providing...

  • Service Desk Manager

    3 months ago


    Toronto, Canada Canopy Growth Full time

    The Opportunity The Service Desk Manager, reporting to the Director, IT Technology, is responsible for overseeing the daily operations of the IT service desk, ensuring that end-users receive the appropriate assistance. This includes managing all procedures related to the identification, prioritization, and resolution of incidents, including the monitoring,...


  • Toronto, Canada Cosmetica Laboratories Inc. Full time

    Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed...

  • Deskside Technician

    6 months ago


    Toronto, Canada Bank of Canada Full time

    **Deskside Technician** **Take a central role** The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and...

  • Security Technician

    3 months ago


    Greater Toronto Area, Canada Colossus Security Full time

    **Join Us as a Security Technician and Be Part of the Winning Team at Colossus Security!** Are you ready to be on a championship-level team that’s dedicated to protecting and securing what matters most? At Colossus Security, we’re not just about installing security systems—we’re about making a difference every day. Our team is united by a passion...

  • Service Technician

    6 months ago


    Toronto, Canada In Home Service Full time

    In Home Service is seeking a full-time employee (40 to 48 hours weekly) in the downtown Toronto and North York area. Our job is spraying MagiSeal fabric protection on new furniture, at customer's homes, the day after delivery. It is EXTREMELY easy to perform the service calls. The schedule is very flexible. You choose which days to work 9am to 5pm, which...


  • Toronto, Canada York University Full time

    **Purpose**: Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department. **Education**: College Diploma in a related technology field such as Computer Science or Information Technology. **Experience**: One (1) year...