Co-op Service Desk Technician

4 weeks ago


Toronto, Canada Info-Tech Research Group Inc. - Canada Full time

Info-Tech Research Group is the world’s fastest growing information technology research and advisory company, proudly serving over 30,000 IT professionals worldwide. We produce unbiased and highly relevant IT research to help CIOs make strategic, timely and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

We are looking for a strong Service Desk Technician Co-op to join our team starting in May 6 until August 23, 2024. Please ensure that you are legally eligible to work as a co-op.

**Major Responsibilities**:

- Provide support for incoming requests via Service Desk ticket, telephone, chat and self-service portal
- Prioritize incidents and service requests within target SLA’s
- Record detailed information into Service Desk ticketing system
- Provide support for laptops, printers and peripheral devices including providing hardware and software setup, support
- Completes Access requests, password resets.
- Maintain technical documentation via solution library
- Maintain hardware asset management and software licensing
- Provide support for meeting room and audio-visual systems on-premises
- Escalate to Intermediate support as required
- Other duties as assigned by the Manager

**Education and Experience**
- College/University diploma/degree in progress in related field (Computer Systems not development/testing)
- Customer service experience preferred.
- Interest in working with technology (independent work)

**Skills**
- Fluent in spoken and written English
- Strong written and verbal communication skills
- Strong documentation skills with desire to understand and follow process
- Ability to recognize and prioritize critical incidents in a fast-paced environment
- Working knowledge of O365 administration, Active Directory, Azure AD
- Application support experience with Microsoft Productivity Suite
- Excellent problem-solving skills
- Experience with Windows 10/11 and macOS
- Mobile device support - Android and iOS
- General understanding of network devices; routers, switches, and access points

**_ Info-Tech Research Group of companies_**_ is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._


  • IT Help Desk

    5 days ago


    Toronto, Canada Pizza Pizza Full time

    **Description**: The Service Desk Technician’s role is to ensure the customers of IT receive prompt attention to their requests for IT service with short term and long term solutions that enable them to accomplish their business tasks. This includes receiving, classifying, prioritizing, documenting, and actively resolving end user requests. Problem...


  • Toronto, Canada Cestar College of Business, Health & Technology Full time

    **Company Description** Cestar College of Business, Health and Technology is a private career college located in Toronto, Ontario. We are dedicated to helping students get the most from their training, and preparing them for successful careers. The incumbent will provide students with co-op and career counselling, assistance in job searches through...

  • Co-op, Manufacturing

    4 weeks ago


    Toronto, Canada White Cap Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...

  • Sales Co-op

    1 month ago


    Toronto, Canada Sigma Workforce Solutions Full time

    The Sales Co-op will act in a supporting role for the sales department providing market research, strategy, and creative assistance where applicable. This position is to support the Sales Representative as requested by management, which can include data entry, file maintenance, and participation in the marketing process. **JOB DUTIES** - Perform customer...


  • Toronto, Canada University of Toronto Full time

    **Date Posted**:08/08/2023 **Req ID**: 33320 **Faculty/Division**: University of Toronto Scarborough **Department**: UTSC: Arts & Science Co-op Programs **Campus**: University of Toronto Scarborough (UTSC) **Position Number**: 00041475 **About us**: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to...


  • Toronto, Canada Info-Tech Research Group Inc. - Canada Full time

    Info-Tech is one of the world’s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a Service Desk Technician to join our team. Why join us? We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are especially...

  • Co-op, Manufacturing

    4 weeks ago


    Toronto, Canada National Concrete Accessories Full time

    A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving...


  • Toronto, Canada Ainsworth Full time

    Description Position at Ainsworth Position Summary:   Reporting to the Supervisor Engineering & Estimation the role will be responsible for performing day-to-day design tasks related to construction and Ainsworth service offerings with a close view on safety, productivity, and efficiency. Creates and reviews distribution designs and technical...

  • Finance Co-op

    1 month ago


    Toronto, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type...


  • Toronto, Canada Dufferin Construction - A CRH Company Full time

    Job ID: 480813 Work Type: Internship **Dufferin Construction is a division of CRH Canada Group Inc., one of Canada's largest vertically integrated building materials and construction companies.** **Here at Dufferin Construction, we are always seeking to hire numerous students for co-op placements. The locations in which you will work depend on your...


  • Toronto, Canada Sasmar Healthcare Full time

    We are seeking a Help Desk Technician to join our dynamic IT team . The ideal candidate will be responsible for providing technical assistance and support to our employees and customers. This role requires excellent communication skills, problem-solving abilities, and a passion for technology.Responsibilities:Respond to help desk tickets and provide timely...


  • Old Toronto, Canada Teck Resources Limited Full time

    Application Deadline: Monday June 3, 2024 (we will review applications on a rolling-basis) Duration: 4 months Positions Available: 1 Start Date: Monday, September 9, 2024 As part of the Teck’s Exploration and Geoscience Services Group, the Geoscience Co-op will have the opportunity to contribute to key data-driven geochemistry-focused initiatives....


  • Old Toronto, Canada Teck Resources Limited Full time

    Application Deadline: Monday June 3, 2024 (we will review applications on a rolling-basis) Duration: 4 months Positions Available: 1 Start Date: Monday, September 9, 2024 As part of the Teck’s Exploration and Geoscience Services Group, the Geoscience Co-op will have the opportunity to contribute to key data-driven geochemistry-focused initiatives....


  • Old Toronto, Canada Teck Resources Limited Full time

    Application Deadline: Monday June 3, 2024 (we will review applications on a rolling-basis) Duration: 4 months Positions Available: 1 Start Date: Monday, September 9, 2024 As part of the Teck’s Exploration and Geoscience Services Group, the Geoscience Co-op will have the opportunity to contribute to key data-driven geochemistry-focused initiatives....


  • Toronto, Canada TORONTO INTERNATIONAL FILM FESTIVAL Full time

    **Film Reference Library, Special Collection Cataloguing Co-op Student** **Co-op Placement** **Part-time** **Film Reference Library** TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our...


  • Toronto, Canada SKYGRiD Full time

    Pre-Construction Coordinator (Co-Op) This position offers an excellent introduction for individuals aspiring to build a dynamic career in pre-construction and technology. Working at head office with the pre-construction department, you will be involved in diverse projects throughout pursuit, pre-construction, and construction phases. Leveraging BIM, the...


  • Toronto, Canada SKYGRiD Full time

    Pre-Construction Coordinator (Co-Op) This position offers an excellent introduction for individuals aspiring to build a dynamic career in pre-construction and technology. Working at head office with the pre-construction department, you will be involved in diverse projects throughout pursuit, pre-construction, and construction phases. Leveraging BIM, the...


  • Toronto, Canada SKYGRiD Full time

    Pre-Construction Coordinator (Co-Op) This position offers an excellent introduction for individuals aspiring to build a dynamic career in pre-construction and technology. Working at head office with the pre-construction department, you will be involved in diverse projects throughout pursuit, pre-construction, and construction phases. Leveraging BIM, the...


  • Toronto, Canada TD Bank Full time

    Role Type: Internship/Co-op Work Term: Summer/Term 3 Work Location: Toronto, Ontario, Canada Hours: 37.5 Pay Details: **Job Description**: DEPARTMENT OVERVIEW Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and...


  • Toronto, Ontario, Canada Sun Life Financial Inc. Full time

    Our student and new graduate programs offer a chance to explore Sun Life from the inside. You'll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.Job Description:This actuarial co-op/internship opportunity provides a way for you to explore an...