Bilingual Tech Support Service Analyst
3 weeks ago
**Job Summary**
Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their technical needs. You will be working in a fast-paced environment answering calls and chats.
**WHAT WILL YOU DO?**
- Monitor and categorize incoming calls and chats analyzing frequently-asked questions and defining procedures.
- Tech Support Services analysts are the first point of contact for internal employees supporting their technical needs
- Resolve Level 1 technical issues
- Escalate Level 2 support teams.
- Evaluate the efficiency of new tools and utilities, used for service desk services.
- Participate in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
- Ensure employees receive excellent support during their engagement.
- Troubleshoot basic troubleshooting issues for Computer hardware, software, mobile devices, printers, telephony and remote access.
- Support employees by Chat and Calls.
**What do you need to succeed?**
**Must have**
- Excellent communication skills in both English and French
- Previous Customer Service Experience
- Strong analytical and technical disposition
- Client first mindset
**Nice to have**
- Previous Service Desk Experience
- Microsoft certifications
- Knowledge of ServiceNow, Software Center
- VPN and RSA experience/knowledge
**Hours of Work**:
- Our desk is open 365 days a year, 24 hours a day. Including Statutory Holidays.
- Must be able to work 20 hrs a week. Days, Nights and Weekends.
- Initial training will be carried out over a two-week period during which you will need to be available during the day Mon - Fri.
- This is a Work From Home position.
- Require a quiet and secure space within your home to perform your role
- Strong Internet/Wifi connection required
**Job Skills**
Help Desk Services, Help Desk Support, Installation Support, IT Help Desk, Technical Troubleshooting, Ticketing Tool, Time Management
**Additional Job Details**
**Address**:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
**City**:
TORONTO
**Country**:
Canada
**Work hours/week**:
20
**Employment Type**:
Part time
**Platform**:
Technology and Operations
**Job Type**:
Regular
**Pay Type**:
Salaried
**Posted Date**:
2024-02-01
**Application Deadline**:
2024-02-06
**I**nclusion** and Equal Opportunity Employment**
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
**Join our Talent Community**
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
-
Tech Support Service Analyst
3 days ago
Toronto, Canada Royal Bank of Canada Full time**Job Summary** Join RBC’s Technology Service Desk as we continuously deliver superior service to our operational businesses throughout the enterprise. We continue to modernize operational our support services processes by delivering enterprise solutions. We are seeking talented & adaptable Tech Support Analysts supporting RBC employees with their...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team.HYBRID WORK OPPORTUNITYWhat's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding environmentWorking...
-
Bilingual Talent Acquisition Specialist
3 days ago
Toronto, Canada Campus Support Full time**Position Job **Title**:Bilingual Talent Acquisition Specialist****: - **Reports To**:National Director of Talent Acquisition - **Location**:Toronto, ON - **Salary**:$55K - $60k + bonus + comprehensive benefits package - **Status**:Full time permanent, **hybrid** **ABOUT US** *** Campus Support is a centralized service center that supports its clients in...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITY What's in it for you: from home and work in the office 2 days per month for a leader in its industry compensation package and rewarding environment ...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITYWhat's in it for you: from home and work in the office 2 days per monthfor a leader in its industrycompensation packageand rewarding environmentWorking hours...
-
Toronto, Canada BlueSky Personnel Solutions Full timeOur client, located in downtown Toronto, is currently looking for a Bilingual Customer Service/Tech Support Representative (afternoon/evening shift) to add to their growing team. HYBRID WORK OPPORTUNITYWhat's in it for you: from home and work in the office 2 days per monthfor a leader in its industrycompensation packageand rewarding environmentWorking hours...
-
Technical Application Support Analyst
3 weeks ago
Toronto, Canada Fidelity Investments Full timeDescription About Us: Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms. For more information about Fidelity Clearing...
-
Bilingual Application Support Analyst
9 hours ago
Toronto, Canada Trisura Guarantee Insurance Company Full timeAt Trisura, we expect more because we believe it can be done better. We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results...
-
Bilingual Service Desk Analyst
4 days ago
Toronto, Canada Swoon Full timeSwoon's Real Estate client is in search for a Bilingual Service Desk Analyst! 6 months contract - with possible full time. Hybrid - 3 days in the office Job Responsibilities: Provide initial point of contact and resolve customer issues promptly. Escalate unresolved queries to higher tiers of support when necessary. Support end users with mobile, telephony,...
-
Bilingual Service Desk Analyst
4 days ago
Toronto, Canada Swoon Full timeSwoon's Real Estate client is in search for a Bilingual Service Desk Analyst! 6 months contract - with possible full time. Hybrid - 3 days in the office Job Responsibilities: Provide initial point of contact and resolve customer issues promptly. Escalate unresolved queries to higher tiers of support when necessary. Support end users with mobile, telephony,...
-
Bilingual Service Desk Analyst
4 days ago
Toronto, Canada Swoon Full timeSwoon's Real Estate client is in search for a Bilingual Service Desk Analyst! 6 months contract - with possible full time. Hybrid - 3 days in the office Job Responsibilities: Provide initial point of contact and resolve customer issues promptly. Escalate unresolved queries to higher tiers of support when necessary. Support end users with mobile, telephony,...
-
Bilingual Service Desk Analyst
4 days ago
Toronto, Canada Swoon Full timeSwoon's Real Estate client is in search for a Bilingual Service Desk Analyst! 6 months contract - with possible full time. Hybrid - 3 days in the officeJob Responsibilities: Provide initial point of contact and resolve customer issues promptly. Escalate unresolved queries to higher tiers of support when necessary. Support end users with mobile, telephony,...
-
Lead, Tech Support
7 days ago
Toronto, Canada Guidepoint Full time**Overview**: We are currently looking for a lead tech support colleague to join the team in Toronto as part of our Global IT Service Desk. The Lead, Tech Support will be responsible for providing top-tier technical support to our engineering team, C-suite, and in-office and remote employees. Responsibilities will include troubleshooting and resolving...
-
Senior Benefits Analyst
3 weeks ago
Toronto, Canada CB Canada Full timeSenior Benefits Analyst - Bilingual English/Spanish On behalf of our client in the Consulting Sector, PROCOM is looking for a Senior Benefits Analyst - Bilingual English/Spanish. Senior Benefits Analyst - Bilingual English/Spanish – Job Description Provide expertise and support to the client as they coordinate and implement their employee group benefits...
-
Bilingual Service Desk Analyst
3 days ago
Toronto, Canada Swoon Full timeSwoon's Real Estate client is in search for a Bilingual Service Desk Analyst!6 months contract - with possible full time. Hybrid - 3 days in the office Job Responsibilities:Provide initial point of contact and resolve customer issues promptly.Escalate unresolved queries to higher tiers of support when necessary.Support end users with mobile, telephony,...
-
Analyst, Output Services
4 weeks ago
Toronto, Canada Laurentian Bank Full timeSeeing beyond numbers **TM** At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3,000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across...
-
Bilingual Service Desk Analyst
5 days ago
Toronto, Canada Swoon Full timeSwoon's Real Estate client is in search for a Bilingual Service Desk Analyst!6 months contract - with possible full time. Hybrid - 3 days in the office Job Responsibilities:Provide initial point of contact and resolve customer issues promptly.Escalate unresolved queries to higher tiers of support when necessary.Support end users with mobile, telephony,...