Specialist, Provider Solutions

3 days ago

Markham, Canada Sentrex Distribution Inc. Full time

**Position Type**: Full Time

**Department**: Provider Solutions

**Work Location**: Ontario

**Work Hours**: Monday to Friday

**Work Arrangement**: Hybrid

**Travel Required**: Yes, within assigned territory

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functi4nal teams. Our core capabilities include** Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services**.

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - we are passionate about our people
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
Under the direction of the Regional Director, Provider Solutions, the Specialist is responsible for supporting day to day clinic and pharmacy operations as well as Patient Support Program initiatives within their assigned territory.

**A Day in the Life (What you will do here)**:

- Manage in-clinic and virtual needs assessments and transitions when bringing new retina accounts online.
- Support drug deliveries and fleet coordination to assigned clinics.
- Ensure accurate inventory management at participating ophthalmology clinics.
- Train clinic staff and support efficient day to day clinic operations.
- Liaise between patient support team and clinic staff to solve day to day challenges.
- Solve PSP related inquires with various stakeholders.
- Develop strong working relationships with clinic staff and physicians.
- Maintain close relationships with the pharmacy team to ensure service alignment.
- Maintain ongoing communication and service of each account, minimum one in-person visit per month and bi-weekly virtual touch points.
- Manage deliveries of medication to clinic if required.
- Same day response for requests and/or questions from clinic staff and physicians.
- Additional duties as assigned by your Manager.

**What you need to ensure you are set up for success**:

- University or college degree is an asset.
- Experience in Ophthalmology is an asset.
- Broad knowledge and training in the fields of business administration, sales, marketing or similar vocations.
- Experience in the pharmaceutical industry considered an asset.
- Remain organized and thorough and can coordinate numerous tasks and operational activities.
- Strong customer/client management background.
- Good analytical, conceptual and problem-solving skills with a demonstrated track record of new concept development for various projects.
- Critical thinking skills, creative and innovative solutions to internal or external client needs.

**What makes you a great fit for this team**:

- Your commitment to providing a high level of service to your internal and external clients.
- You are highly adaptable with a track record of success during times of growth and organizational change.
- You have a proven track record of developing trust and influence at multiple levels.
- You demonstrate an impactful and candid communication style.
- You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

**Why join Sentrex?**

We value our employees Our permanent full-time employees are provided with a:

- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program

**Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

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