Technical Service Specialist

6 months ago

Markham, Canada SIR solutions Full time

An expert in his or her field, the technical service specialist takes care of the repair and replacement of equipment from our offices or by sometimes travelling to our customers (10% of the time).

**Overview of your day-to-day life**:

- Repair and replace the system and/or peripherals at our customers' premises and internally (clone PC, Toshiba PC, touch screen, POS device);
- Communicate with clients in order to target their expectations and help them solve the technical problems encountered;
- Ensure quality work according to internal standards and customer satisfaction;
- Provide technical expertise during problematic events;
- Travel throughout the greater Montreal area to visit our clients;
- Ship and track parts sent to customers;
- Ensure that delivery deadlines are met and warn of delays;
- Document the work done and use integrated management software.

**What we offer you**:

- Insurance: because sometimes vitamin C doesn't solve everything;
- RRSP contribution: while waiting to win the lottery;
- SIR activities: hidden talent at bowling, secret love for softball or just want to relax with your colleagues, the social committee takes care of everything;
- Vacation and time off: two (2) weeks of vacation with pay based on experience and three (3) floating days to be used as needed;
- Flexibility: hybrid work schedule;
- Evolution: continuous training, support, progression and career plan.
- Reimbursement of travel expenses per km (according to our reimbursement policy).

**What we'd like you to have**:

- DVS or DEC in computer science or any other relevant study;
- Hold a valid driver's license and a personal vehicle;
- Knowledge of Salesforce is an asset.

Welcome to the new graduates To address barriers to employment, we participate in initiatives to promote employment equity for all applicants, including those who identify with the following groups: Youth Support, Indigenous Support, and Visible Minority Support.

**Qualities and skills**:

- Bilingualism required (oral and written) (French and English);
- Have good knowledge of technical support to make a good diagnosis;
- Demonstrate a good ability to manage priorities and time;
- Have good equipment repair and replacement skills.

**Company Description**

SIR Solutions is a Canadian company that has been putting its expertise and know-how at the service of merchants of all types and sizes for more than 25 years. Mainly those working in the pharmaceutical, gas, food and retail sectors.

Our integrated solution is tailored to the needs of our customers as well as their products, customers and businesses. SIR Solutions offers continuous support to operate efficiently and strategically, while ensuring business growth and results that will exceed their expectations.

As a national leader in the retail industry, SIR Solutions is an ally of choice who cares about the success of its partners and customers. Our offices in Montreal and Toronto, as well as our extensive distribution and service network, allow us to cover the entire Canadian territory efficiently. That's why a partnership with SIR Solutions means relying on a solid, reliable and long-lasting relationship.

**Interested?**
- The female credits have been included because we don't see any importance in lightening the text.

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