Business Analysis Specialist

6 months ago

Markham, Canada SE Health Full time

***:
This position is in support of SE Health’s strategic transformational initiative. This people-focused transformation journey is aimed at solidifying SE Health’s technology, processes to re-imagine how the company can continue to provide excellent experiences for clients and staff, streamline processes, set the business up for future growth, and deliver Hope and Happiness at scale.

The Clinical Transformation Specialist will work collaborative to (1) design services that create better experiences for our employees, clients, and their families’, (2) develop and/or curate the digital tools (e.g., EHR/CRM), processes, and roles/responsibilities to enable these services, and (3) drive the adoption of these operationally.

To this end, you will be part of a large scale, multi-year program to redesign SE Health’s homecare service. This end-to-end service redesign will be guided by new and emerging models of care that are client-centric and enabled by digital, and will be co-designed with our employees, clients, and their families. This transformation returns the focus of homecare to client experience and health outcomes, by designing an inherently digital service that allow our 6000+ care providers to deliver holistic and integrated care more easily to our more than 1.2 million clients annually.

You will lead and manage activities within the Care Provider Experience workstream of the service redesign program to further the priorities of the Clinical Practice portfolio. These priorities include designing clinical workflows that leverage EHR functionality, forms and data, and enable inter professional and patient centric models of care to optimize clinical outcomes, quality, risk, and compliance.

**RESPONSIBILITIES**:
Leadership and Project Management

Lead projects of high priority and complexity with local and regional scope
Utilize project management methodologies to initiate, lead and manage activities including developing detailed task lists, monitoring project schedule, issue logs, financials, status reporting, ongoing monitoring and reporting
Manage and track elicitation activities and outputs within each activity package
Develop an in-depth knowledge of the specific workstream, related system’s functionality and configuration to aid in current state analysis and subsequent design/development of service components

Maintain relationship with key stakeholders and inter-professional staff to ensure successful implementation and realization of intended outcomes

Analyze and Design New Services

Work collaboratively with different functional areas and/or inter-professional staff throughout the current state analysis and design stage
Lead the activities to analyze and evaluate processes, people, and tools to understand current service problems, opportunities, and context
Lead the activities to elicit and articulate from a wide range of stakeholders (including clinical, operational, and technical) the intended outcomes of the service
Use people-centered and service design practices to facilitate workshops with multidisciplinary groups to identify how best to organize people, process and digital tools to directly improve the employee’s experience, and indirectly, our client’s experience
Map detailed processes to help stakeholder define digital tool capabilities, clinical requirements, data requirements and flow, and new roles and responsibilities

Develop Service Components

Create, and elicit input on workflows, process maps, policy and procedures, and standard operative procedures to codify future processes and roles and responsibilities
Perform quality assurance on newly created digital tools, including defining the test approach and test cases, acceptance criteria and scenarios required to validate requirements

Drive Adoption of New Service

Work collaboratively with different functional areas and/or inter-professional staff on change management activities: prepare, equip and support employees to thrive through changes
Create, and elicit input on training plans, collateral and sessions focusing on driving employee adoption of a new service within administrative and clinical care delivery contexts
Design, and elicit inputs on service sustainability strategies to support administrative and clinical operations, scale future growth and improve performance against industry and clinical standards by developing metric and reporting mechanisms

**REQUIREMENTS/QUALIFICATIONS**:
Degree in Business / Clinical Informatics / Health Sciences with supplemental business focused education is preferred (equivalent experience will be considered)
Minimum 5 years’ of Business Analysis experience
Minimum 2 years’ experience supporting the following functional areas; clinical informatics and decision support, care delivery operations
E xperience as a licensed care-provider in home-care setting preferred
Strong facilitation skills to elicit requirements using interviews, document analysis, requirements worksh

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