Business Analyst

7 days ago

Markham, Ontario, Canada Extendicare Full time
About the Role

As a Business Analyst – HRIS Specialist at Extendicare, you will play a critical role in driving exceptional employee experiences. Reporting to the Manager Incident Resolution, you will be accountable for analysis, configuration, validation, issue resolution, and training of our Workday HCM platform.

This position offers a unique opportunity to build your business acumen, working with our business managers, while continuing to develop your Workday technical skills. The role demands a knack for analyzing and resolving intricate problems, providing swift and effective end-user support to continue to evolve our employee experience and HR Service Centre model.

Key Responsibilities
  • Act as a subject matter expert on Workday HRIS functional and operations areas (e.g., Payroll, HCM, Absence, etc.)
  • Manage assigned JIRA and ServiceNow tickets for complex and non-routine situations, determining the approach, troubleshooting root cause analysis, configuration and/or working with relevant stakeholders to drive to closure.
  • Prepare and execute test plans, perform system testing for product releases and changes.
  • Support the development of FAQs and training materials in our ServiceNow knowledge base, correlating high-volume inquiries to specific job aids.
  • Participate in CAB meetings and receive knowledge transfer for transition to operations (T2O) from HR systems/IT on upcoming changes, taking it back to the HR ESC to upskill.
  • Remain current on changing business processes and Workday product releases, documenting and training the team on the impacts of changes to existing system configurations.
  • Identify problem areas and non-value-added activities that need to be changed or eliminated, partnering with key stakeholders to provide innovative solutions.
  • Assess the impact of potential barriers to implementing alternative processes.
  • Provide coaching to junior staff, empowering them through training and guidance to enhance their understanding and utilization of Workday.
  • Work alongside HR and business stakeholders to identify process requirements and provide effective solutions while delivering top-notch customer service.
  • Proactively suggest ways to optimize the overall Workday system functionality to streamline frontline operations.
  • Conduct data analysis on HR data such as compensation, classification, employment, employee relations, and/or benefits data as directed.
  • Foster collaboration with team members promoting a harmonious team to maintain efficiency and deliver top-tier services.
About the Team

You will be part of a dynamic team dedicated to delivering exceptional employee experiences. As a valued member of our team, you can expect:

  • Continuous mentorship, support for lifelong learning, and growth opportunities
  • Opportunities for advancement and career growth within the organization
  • A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
  • Employee Family Assistance Program.
  • Robust benefits package.
  • A competitive salary of $80,000 - $110,000 per year, depending on experience.

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