Customer Service Coordinator

2 weeks ago


Toronto, Canada TBD Telecom By Design Inc Full time

**About us**
TBD Telecom By Design Inc. is a nimble organization comprised of seasoned
professionals and bilingual office Staff Headquartered in Toronto, ON CANADA. We specialize in:

- Installation and Service of Telecom Communications Systems
- Structured Network Cabling Installation
- Testing and Terminating of Network Data Cables
- VoIP Telephone Systems and Hybrid Telephone Systems

We install structured cabling when a company, division, or team is moving or renovating their physical location and require data cables, racks, cable management, or re-testing at the new location/between locations.

We support IT, Telecom, and Logistics Departments, Project Managers and General Contractors responsible for facilities or moving employees - typically our portion falls within the responsibility of all of these groups.

**Position Description**

TBD Telecom By Design Inc is looking for a Full-Time Customer Service Coordinator to join our team, the position is located in Toronto, Ontario. In this role, you will be the first contact for a new customer so we are looking for someone who will set a positive, friendly and professional tone to build the foundation of an ongoing relationship.

This is primarily a customer service role, but you will need to wear many hats and be quick on your feet. As the "hub" your duties will include dispatching, inbound sales and generating estimates and assisting other departments in various capacities on a daily basis so being able to work in a team is a must.

We are looking for someone who is upbeat and friendly and ready to jump in

**Responsibilities**
- Ensuring the accuracy of the daily/weekly technician schedule
- Assessing severity of customer service issues with the appropriate sense of urgency
- Using our CRM software to keep track of work being performed by our Technicians and billing
- Creating Estimates and invoices using our accounting software (Quickbooks)
- Striking a positive and cooperative tone with customers, coworkers and Vendors
- Supporting companywide expansion effort to obtain and maintain customers

**Qualifications**:
Minimum of 5 years of experience in a customer service capacity

Strong written and verbal communication skills

Strong Attention to details required as this position has many moving parts

Comfortable with Microsoft Outlook, Office (Excel, Word)

Strong online research skills

Ticketing and CRM experience is an asset

Social Media familiarity/experience is an asset

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 5 years (preferred)



  • Toronto, Canada Merrithew International Full time

    **Job Title: Customer Service Coordinator** **Position overview** Located at our Scarborough facility (currently hybrid), Merrithew® is seeking a Customer Service Coordinator to join our Commercial Customer Care Team. Your core objectives will be to support the Customer Care Department through general administration, while delivering excellent service to...


  • Toronto, Canada BMW Toronto Full time

    BMW Toronto is currently hiring a Full-time Appointment Coordinator. As a key member of our Customer Service Team you will be responsible for answering all inbound calls while providing the highest levels of customer service. Responsibilities of this role will include: - Answering incoming telephone calls via switchboard - Directing all customer inquiries...

  • Customer Service Coordinator

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada merrithew corporation Full time

    Position overview Located at our Scarborough facility (currently hybrid), Merrithew® is seeking a Customer Service Coordinator to join our Commercial Customer Care Team. Your core objectives will be to support the Customer Care Department through general administration, while delivering excellent service to our clients. This is a high-volume,...


  • Toronto, Canada Elte Carpets Ltd Full time

    **WHO WE ARE** Elte is Toronto's source for considered design for all things home. For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations. Our sister brand, Mkt, is an independent design house creating pieces for a modern, edited home. We have three large...

  • Customer Service Coordinator, Testing

    Found in: Jooble CA O C2 - 1 week ago


    Toronto, ON, Canada Brokerlink Inc. Full time

    Digital & Customer Experience Coordinator These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. Your success is our success and our purpose of...

  • Customs Coordinator

    3 days ago


    Toronto, Canada Carmen Transportation Full time

    Summary The Customs Coordinator will report to the Operations Manager and will focus on documentation for loads going to and from the US that require customs clearance. Performing basic clerical tasks, and with a good understanding of issues that arise at border crossings, the incumbent will update freight orders in the dispatch data base, submit paperwork...


  • Toronto, Canada Dodds Garage Doors Full time

    Dodds is seeking a reliable, highly self-motivated, and energetic Customer Relationship Coordinator to join our team on a permanent fulltime basis. Dodds is looking for someone who is obsessed with customer experience and is always looking for ways to help. A positive attitude is critical. - Answering phones with enthusiasm and positivity - Coordinate and...


  • Toronto, Canada Superior Food Service Full time

    **Customer Service / Inside Sales Associate** You will be expected to fulfil the following duties of the position (including but not limited to): **Main Responsibilities**: Process Orders (phone or electronic orders) Customer/client liaison - communication with customers to ensure total customer satisfaction Upsell existing customers Effectively handling...


  • Toronto, Canada Encore Global Full time

    **Position Overview**: The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology. ***: **Key Job...


  • Toronto, Canada CUSTOMER EXPERIENCE Full time

    Code de demande: 405895 Chez Bell, on ne se contente pas de construire des réseaux de calibre mondial, d’élaborer des services novateurs et de créer du contenu pour des médias multiplateformes : on transforme la façon dont les Canadiens communiquent entre eux et avec le reste du monde. Si vous êtes prêt à donner corps à des idées innovatrices...

  • Service Coordinator

    1 week ago


    Toronto, Canada VINYL WINDOW DESIGNS LTD. Full time

    **Vinyl Window Designs** With over 30 years in business, The Vinyl Window Designs group of companies has become one of the foremost Window companies in the Greater Toronto Region. The group manufacturers and supplies Aluminum and Vinyl windows to both the construction industry and to the residential renovation market. **(Service Coordinator)** **Reasons...


  • Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: Be EPIC! Our Values are entrepreneurial, passionate, innovative and customer-centric. Named one of Canada’s Fastest-Growing companies for 14 years in a row, we are looking for an epic Customer Support Coordinator to join our team. **About You**: You are a deadline oriented Customer Support Coordinator, responsible for handling and prioritize...

  • Customer Care Coordinator

    Found in: Talent CA C2 - 2 weeks ago


    Toronto, Canada TalentSphere Staffing Solutions Full time

    Customer Care Coordinator – High-Rise Residential ConstructionLocation: North York, OntarioCompensation: $70K-$80K plus packageJob Overview: We are looking for an experienced Customer Care Coordinator to join our customer service department in North York, specializing in high-rise residential construction. The ideal candidate will have a strong background...


  • Toronto, Canada Cullitons Limousine Service Full time

    Dispatcher/Customer Service We are always seeking professional, detail oriented individuals to join our airline and limousine divisions. Presently we are looking to fill a Part Time Dispatch/Customer Service position. Once training is completed your shift hours will be from 11 pm to 7 am. (Overnight Shift) **ESSENTIAL DUTIES AND RESPONSIBILITIES** -...

  • Customer Service Coordinator

    Found in: Talent CA C2 - 1 week ago


    Toronto, Canada Atlantic Full time

    Posting Details Job Details Description We are searching for an experienced Customer Service Coordinator Position at our Scarborough location The Corrugated division is actively looking for a seasoned Customer Service Coordinator to join their dynamic and growing organization. Reporting into the Customer Service Manager this role will be...

  • Sales Coordinator/Customer Service/Data Entry

    Found in: Jooble CA O C2 - 4 days ago


    Toronto, ON, Canada LinkedIn - Jobboard Full time

    We are a strategic, high-growth organization helping the industry’s largest digital marketers unlock unique value on the Perkopolis platform. In this role you will provide support for our team of account executives to ensure flawless execution of our digital advertising. We’re a boutique company with a global reach and impact, and our clients offer the...


  • Toronto, Canada HSC Holdings Inc Full time

    How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centers in the Greater Toronto Area. Our company values its customers and employees...

  • Service Coordinator

    3 days ago


    Toronto, Canada AWIN - Audi Downtown Full time

    **Job Purpose** The Service Coordinator position is an essential part of the Service Department and serves as the liaison between customer and Service Advisor. The position focuses on preparing for the customer’s arrival in advance based on pre-booked appointments and overseeing customers’ transportation needs by arranging loaners (loaner fleet to be...

  • Service Coordinator

    4 days ago


    Toronto, Canada AWIN - Volkswagen Downtown Toronto Full time

    Volkswagen Downtown Toronto is looking for an experienced Service Coordinator to join our amazing team! **Job Purpose** The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative...

  • Service Coordinator

    4 hours ago


    Toronto, Canada AWIN- Volkswagen Downtown Full time

    Volkswagen Downtown is looking for a Service Coordinator to join their amazing team! **Job Purpose** The Service Coordinator is responsible for answering all incoming service department phone calls in an efficient and friendly manner. This position will book service appointments, assist management in performing various administrative tasks, oversee all...