Service Coordinator

3 weeks ago

Toronto, Canada VINYL WINDOW DESIGNS LTD. Full time

**Vinyl Window Designs**

With over 30 years in business, The Vinyl Window Designs group of companies has become one of the foremost Window companies in the Greater Toronto Region. The group manufacturers and supplies Aluminum and Vinyl windows to both the construction industry and to the residential renovation market.

**(Service Coordinator)**

**Reasons to Join Our Team**
- Benefits
- Developmental Opportunities
- Private, family-owned company that’s leading the way in window business.

**What does a Service Coordinator do?**
- Answer service calls and questions from customers regarding service and procedures.
- Accurately enter and file information in a timely manner.
- Data entry for Service, Glass, and Windows.
- Handle and follow up on customer complaints, investigating and solving service issues.
- Coordinate scheduling and booking service for customers, homeowners, and Service Technicians.
- Provide up-to-date documentation, quotes, updates for all service arrangements.
- Print copies for Picker to prepare supplies and parts for service calls.
- Accurately record service items, job costing and invoicing in the Service Department.
- Keep accurate records of discussions or correspondence with customers.
- Communicate with other departments and management to resolve problems and expedite work.

**What you bring to the table**
- At least two years of customer service experience preferably in a window and door or similar environment.
- Strong English communication skills both verbal and written.
- Pleasant telephone demeanor and effective communication skills
- Proven problem-solving skills and decision-making abilities.
- Efficient, excellent attention to detail, and follow
- through.
- Highly organized with a positive 'can do' attitude.

**Salary information: Salary is dependent on experience.**

Previous experience is required, but we are open to individuals with previous transferable skills such as:

- Coordinator
- Dispatcher
- Logistics coordinator
- Scheduling Coordinator

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M3N 0A2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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