Customer Service Coordinator

2 weeks ago


Toronto, Canada BMW Toronto Full time

BMW Toronto is currently hiring a Full-time Appointment Coordinator.

As a key member of our Customer Service Team you will be responsible for answering all inbound calls while providing the highest levels of customer service.

Responsibilities of this role will include:

- Answering incoming telephone calls via switchboard
- Directing all customer inquiries accordingly.
- Identify and escalate priority issues
- Service Follow up calls
- Scheduling service appointments for clients vehicles in a courteous and efficient manner in a call center setting
- Debit and cash transactions
- All other general reception duties
- Must be available to work days, evenings and weekends as required

Key Requirements:

- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational Skills
- Team work
- Multitasking

**_Must be available to work evenings and weekends as scheduled. **_

We Offer:
Health and Dental

Life Insurance

Profit Sharing

2 weeks PTO

Closed Sundays

Team Outings

Family Owned and Operated


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