Customer Service Coordinator, Testing

4 weeks ago

Toronto ON, Canada Brokerlink Inc. Full time

Digital & Customer Experience Coordinator
These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.
We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.
Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements
We are looking for a Digital & Customer Experience Coordinator to join BrokerLink and work out of our office in Toronto, ON or Calgary, AB on a Permanent FT Basis .
The Digital & Customer Experience Coordinator is responsible to assist in maintaining, troubleshooting, and publishing content on the BrokerLink website. They will maintain and update BrokerLink’s digital footprint on online listings platforms. This role requires the ability to focus on all areas and details of a project, performing tasks with thorough accuracy, and communicating effectively while working as part of a team and with our vendors. Flexible health and dental insurance benefits package
RRSP - Registered Retirement Savings Plan with Company matching
Assist in editing and publishing the organization’s website content through the CMS.
Complete various Quality Assurance and Search Engine Optimization updates from audits and action findings.
User Acceptance Testing website and quoter enhancements or features developed by internal teams or partners.
Assist in the maintenance of google business profiles and other online listings and converting acquisitions’ online listings.
Prioritize, action, and respond to digital requests as received in the inbox with a solution-oriented approach.
Work collaboratively and cross functionally with digital agency, technical teams and website developers.
Support the completion of A/B testing and trend analysis to improve conversion rates and user experience (UX).
Represent Digital Solutions in meetings, record action items, and coordinate with team on deliverables.
Post-secondary education in Marketing, or Business, or relevant work experience.
Proficiency with Microsoft Office (Outlook, Excel, PowerPoint, etc.).
Experience working with software tools and platforms including Content Management Systems, Adobe Photoshop and Illustrator, and Google business profile manager is preferred.
Knowledge or experience working in the insurance industry is an asset.
Understanding of BrokerLink’s internal processes considered an asset.
Accommodations are available on request for candidates taking part in the selection process.
BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be.

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