Service Coordinator

2 weeks ago

Toronto, Canada AWIN - Audi Downtown Full time

**Job Purpose**

The Service Coordinator position is an essential part of the Service Department and serves as the liaison between customer and Service Advisor. The position focuses on preparing for the customer’s arrival in advance based on pre-booked appointments and overseeing customers’ transportation needs by arranging loaners (loaner fleet to be managed by Service Coordinator), shuttle or Uber service.

The Service Coordinator will assist Management and Service Advisors in performing various administrative tasks including but not limited to booking appointments when needed, assisting with valet services, scanning work orders, etc.

**Responsibilities**
- Prepare pre-work orders the day before with all required documents
- Greeting customers and confirming contact information, transportation and guiding customers to Service Advisor for check-in
- Ensure the flow of vehicle traffic is moving in the drive thru
- Arrange and organize Loaners for daily appointments. Perform walk around of Loaner with customer and complete Loaner agreement form. Perform walk-arounds upon Loaner return.
- Ensure loaner fleet is up-to-date and keep open and clear communication with Sales Department to ground loaners and receive new loaners
- Perform basic automotive tasks in the drive thru such as replacement of light bulbs, fluid top ups and tire pressure adjustments with the assistance of Lot Attendants and Shop Apprentices
- Ensure your workstation is clean and tidy at all times
- Working with the BDC to ensure we are prepared for all customers arriving to collect their vehicles during the day and in the evening
- Understand the main CSI drivers and your role in the customer’s experience
- Consistently working with lot staff to ensure customer vehicles are clean and ready; up front for customers prior to picking up
- Assist customers when picking up their vehicles and accept payment when necessary
- Ensure the refreshment area is tidy
- Report any situation or condition that could jeopardize the safety, welfare, or integrity of the dealership, its employees or its customers
- Booking service appointments for customers over the phone and in person
- Assist customers when Service Consultants are not available
- Completion of tasks independently, responsibly, and in a timely manner
- Take direction from the Service Manager on a daily basis

**Qualifications**
- High school diploma or equivalent
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook
- Excellent communication skills and customer service, including written and verbal skills to communicate with all Service Consultants and Management.
- Previous experience in a customer service role
- Ability to maintain filing systems and database
- Professional appearance & friendly disposition
- Ability to work efficiently in a high-pressure environment
- Experience using dealership-related software is preferred

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

**We thank all applicants for their response; however only those considered for an interview will be contacted.***

**#AWINJobs

  • Wedding Coordinator

    5 days ago

    Toronto, Canada Day of Wedding Coordinator Full time

    _Day of Wedding Coordinator (DOWC) is searching for an individual that's passionate about all things wedding and events and knows how to provide exceptional customer service. You are a friendly and energetic person that doesn't easily shy away from challenges and is looking to join a growing Wedding Planning business. Your unique personality is your brand....

  • Service Coordinator

    7 days ago

    Toronto, Canada Security Management Full time

    **Job Overview**: SMS Security is a mid-sized security systems company providing guard services and technical system support to commercial and condominium buildings in Toronto. As a Service Coordinator, you will act as a communication liaison between our clients, technicians, and management. If problem-solving enthuses you; if you have excellent...

  • Service Coordinator

    2 weeks ago

    Toronto, Canada GAV MGMT Full time

    As Service Coordinator you will coordinate between clients and service technicians by producing daily/weekly schedules as well as providing necessary documents/information in line with current workloads and due dates. The Service Coordinator will be responsible for answering calls and communicating with clients and internal teams. Responsible for updating...

  • Service Coordinator

    1 day ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position Summary The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A succe

  • Service Coordinator

    6 days ago

    Toronto, Canada Lifemark Health Group Full time

    Service Coordinator - Lifemark Health Group, Vocational Rehabilitation Services **Type**:Permanent Full-Time **Location**:Ontario, Remote **Mandatory Requirements**: **Core Responsibilities**: - Act as the initial point of contact for client companies and patients - Act as central point of contact for client referrals - Accept and record new referrals on...

  • Service Coordinator

    7 days ago

    Toronto, Canada AWIN - Audi Downtown Full time

    Audi Downtown is looking for a Service Coordinator to join their amazing team! - **Job Purpose** The Service Coordinator position is an essential part of the Service Department and serves as the liaison between customer and Service Advisor. The position focuses on preparing for the customer’s arrival in advance based on pre-booked appointments and...

  • Service Coordinator

    4 days ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position Summary The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A successful candidate will have experience quoting service...

  • Service Coordinator

    4 days ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position Summary The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A successful candidate will have experience quoting service...

  • Service Coordinator

    3 days ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position Summary The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A successful candidate will have experience quoting service...

  • Service Coordinator

    3 days ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position SummaryThe Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A successful candidate will have experience quoting service repairs,...

  • Service Coordinator

    21 hours ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position Summary The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A successful candidate will have experience quoting service repairs,...

  • Service Coordinator

    4 days ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position SummaryThe Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.A successful candidate will have experience quoting service repairs,...

  • Service Coordinator

    2 days ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position Summary The Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket. A successful candidate will have experience quoting service...

  • Service Coordinator

    1 day ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position SummaryThe Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.A successful candidate will have experience quoting service repairs,...

  • Service Coordinator

    4 days ago

    Toronto, Canada Stealth Monitoring, Inc. Full time

    Position SummaryThe Service coordinator position is responsible for managing repair tickets, coordinating with technicians and subcontractors, remote troubleshooting and assistance, recording information accurately and follow up with customers regarding the resolution of the repair ticket.A successful candidate will have experience quoting service repairs,...

  • Service Coordinator

    7 days ago

    Toronto, Canada The Minto Group Full time

    **SERVICE COORDINATOR **Location: Toronto, ON **Build your future at Minto!** Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment...

  • Tenant Services Coordinator

    5 days ago

    Toronto, Canada Triovest Realty Advisors Full time

    Join Triovest, one of the largest privately-owned Canadian commercial real estate companies, as a **Tenant Services Coordinator** at our 595 Bay Street, Toronto location. As a Tenant Services Coordinator for a mix office and retail complex located in downtown Toronto, you will be the primary contact to our clients and tenants within the property. You will...

  • Service Coordinator, Canada

    4 weeks ago

    Toronto, Canada Armstrong Fluid Technology Full time

    Service Coordinator, CANADA **Toronto** November 29, 2023 The Service Coordinator works very closely with our Field Service Technicians, Customers, Tech Support, and Sales teams to provide excellent customer service.

  • Tenant Services Coordinator

    7 days ago

    Toronto, Canada Triovest Realty Advisors Full time

    Join Triovest, one of the largest privately-owned Canadian commercial real estate companies, as a **Tenant Services Coordinator** at 700 University Avenue, Toronto. This location offers direct access to Queens Park subway station located on the Yonge-University-Spadina line. As a Tenant Services Coordinator for a 1 million sqft mix office and retail complex...

  • Client Services Coordinator

    7 days ago

    Toronto, Canada Lumenus Community Services Full time

    **Client Services Coordinator** **NUMBER OF POSITIONS: 2** **LOCATION: Hartsdale & McNicoll sites (Etobicoke and North York, ON)** **POSITION TYPE: Full-time Regular (37.5 hours/week)** **POSTING CLOSING DATE: July 31, 2023** **Interested in working with an amazing team that really cares? Then you should join Lumenus! At Lumenus we illuminate a seamless...