Inside Sales Manager

5 months ago

Brampton, Canada Daniels Health & Sharpsmart Full time

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry - HIV acquired through needle-stick injuries.
- In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

**We are looking for an Inside Sales Manager to join our team
**They will be responsible for the daily supervision, development, and results of the Brampton Inside Sales team. They will be expected to provide product knowledge, structured processes, and call feedback to develop each individual team member.
**They will partner with Outside Sales management teams and internal Marketing professionals to set priorities and delegate work. The position will be accountable for analyzing processes, making recommendations, and implementing changes to ensure continual improvement is achieved.**

**The aim of the game is to provide the highest grade of quality and service to our customers and it starts with this team**

**What You Will Do**:

- Utilize quantifiable metrics to measure and communicate daily performance to the team
- Effective developing, mentoring and training of team ensuring time and resources are effectively utilized
- Cultivate strong team performance to achieve sales budget
- Lead in on-boarding and training initiatives to engage and acclimate new team members
- Strive to exceed sales budget
- Successfully build and maintain a “team” relationship within sales, operations and customers
- Maintain up-to-date knowledge of technical processes and product understanding
- Act as the point of escalation for questions/concerns
- Take a big picture perspective when making decisions and problem solving
- A positive attitude
- Highly organized
- Problem solver
- Strong time management skills
- French speaking an asset but not necessary
- Post secondary is an asset however equivalent work experience will be considered

**What We Are Looking For**:

- 3-5 years’ experience managing a sales team, preferably in a high volume inbound/outbound call center environment; exceptional results and ability to create a positive work environment required
- 3-5 years’ experience with a successful inside sales track record as an individual contributor with a heavy focus on new business acquisition success
- 5+ years experience as an Inside Sales Representative or Team Lead may be considered
- Experience developing and executing successful sales strategies that align with business initiatives and sales target goals
- Have the ability to understand the lead generation process and interpret lead qualification metrics
- Strong critical thinking, interpersonal and verbal communication skills
- Self-motivated with the ability to work in a fast paced, dynamic and multitasking environment
- Proven ability to interface with multiple departments inside and outside of home office
- Strong organizational and process skills
- Experience developing and executing sales strategies that align with business initiatives
- Excel and Salesforce skills highly desired
- Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

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